Technical Information

Minimum IT requirements for studying online

Hardware Requirements

• Access to a desktop or laptop computer running Windows 11 OR MacOS 14 (Sonoma) or later, or other operating systems/versions as advised by your school.
• A webcam and headset (including microphone).
• A reliable, high-speed broadband internet connection, with sufficient upload and download capacity.

Software requirements

• Access to an up to date web browser such as Google Chrome or Firefox.
• Be aware of the supported web browsers for Learning@Griffith (your learning environment).
• Office software to create documents, spreadsheets and presentations. Office 365 is available as a free download.
• Multi-factor authentication provides extra protection when accessing resources.

Internet requirements

• Minimum download speed = 5Mbps.
• Minimum upload speed = 1Mbps.
• If you are unable to meet the minimum internet speed requirement, you will experience issues.
• Speedtest by Ookla and many other internet speed test sites are freely available on the Internet.

Alternative access

Alternative methods of access are available, for example:

• You can use text-based chat in the online classrooms.
• Download all of the videos and watch offline.
• Find a location with faster internet for assessment submission.

Technical Recommendations

If you encounter any issues in Learning@Griffith, it can be a good idea to perform the following actions to see if any of them fix the problem:

Check your network connection

Use a stable, strong internet connection.

• Ethernet (wired) connections are the most reliable
• If using a WiFi (wireless) connection, stay as close to your access point (modem/router) as possible. If you are on campus, see Internet and wi-fi access.

Check your browser

• Disable any ad-blocking extensions you may have installed in your browser. These can sometimes prevent content from loading onto the page correctly
• Ensure third party cookies are allowed by your browser and disable any ad-blocking extensions you may have installed. To check and change these settings, see Enable Cookies (External)
• Clear your browser's cache and cookies (External), then completely restart your computer
• Ensure your browser is up to date and supported for use with Learning@Griffith
  • Use Canvas’s Browser Checker (Canvas Guides) to see if your browser is supported and recommended browser settings for Canvas
  • If your browser is out of date, see how to update your browser (External)

Check your device

• Ensure your device's operating system is up to date
• Where possible, use a desktop or laptop computer to access Learning@Griffith
  • If using a mobile device, we recommend using a mobile browser
  • The Canvas mobile app can be used, but mobile browsers offer a more complete experience
• Close all unused programs and browser tabs to conserve device resources

Check known issues

• Check Canvas' known issues (Canvas Guides) page to see if your problem has already been identified by other users

If you are experiencing a technical issue relating to...

• Assessments, see Frequently asked questions - assessment
• Lectures, workshops, tutorials, see Frequently asked questions - classes and recordings
• Response Tool, see Response Tool login support

If you have tried the above and are still having issues, please use the red Contact Us button to seek further assistance.