Technical Information

Technical Recommendations

If you encounter any issues in Learning@Griffith, it can be a good idea to perform the following actions to see if any of them fix the problem:

Check your network connection

Use a stable, strong internet connection.

• Ethernet (wired) connections are the most reliable
• If using a WiFi (wireless) connection, stay as close to your access point (modem/router) as possible. If you are on campus, see Internet and wi-fi access.

Check your browser

• Disable any ad-blocking extensions you may have installed in your browser. These can sometimes prevent content from loading onto the page correctly
• Ensure third party cookies are allowed by your browser and disable any ad-blocking extensions you may have installed. To check and change these settings, see Enable Cookies (External)
• Clear your browser's cache and cookies (External), then completely restart your computer
• Ensure your browser is up to date and supported for use with Learning@Griffith
  • Use Canvas’s Browser Checker (Canvas Guides) to see if your browser is supported and recommended browser settings for Canvas
  • If your browser is out of date, see how to update your browser (External)

Check your device

• Ensure your device's operating system is up to date
• Where possible, use a desktop or laptop computer to access Learning@Griffith
  • If using a mobile device, we recommend using a mobile browser
  • The Canvas mobile app can be used, but mobile browsers offer a more complete experience
• Close all unused programs and browser tabs to conserve device resources

If you are experiencing a technical issue relating to...

• Assessments, see Frequently asked questions - assessment
• Lectures, workshops, tutorials, see Frequently asked questions - classes and recordings
• Response Tool, see Response Tool login support

If you have tried the above and are still having issues, please use the red Contact Us button to seek further assistance.