The University is committed to an inclusive and equitable study and work environment. Feedback is welcomed and helps us identify what we are doing well and where we need to improve our services and systems.

The University has established policies and procedures to support students and staff to resolve complaints. All complaints and grievances are taken seriously and are responded to in a timely manner.

Complaints made on behalf of another person will be accepted in appropriate circumstances.

Student Complaints

The Student Complaints Policy and Procedures apply to all currently enrolled students who wish to raise an issue or concern about:

  • their treatment as a student
  • the quality or delivery of a service provided by the University
  • the conduct of University staff or other students

We follow further policies and procedures for complaints about the following matters:

Visit Student Complaints for more information.

Staff Complaints

The Code of Conduct provides guidance on expected standards of staff behaviour.

Understand our policy and procedures for reports and complaints of a varying nature:

Other Complaints

For all other complaints or concerns, please refer to the Vice President (Corporate Services).

Complaints Contact Information

For Student complaints

Visit the Student Complaints website for information forms.

Email: student-complaints@griffith.edu.au

For all other complaints

Email: complaints@griffith.edu.au

Telephone: +61 7 373 57111

By mail:  Vice President (Corporate Services), Griffith University, Nathan campus QLD 4111

External Review

If you are dissatisfied with the response to your complaint or grievance and have exhausted all internal processes for review, you may refer the issue to the appropriate external authority, as detailed in the relevant policy or procedure.