The University is committed to an equitable and fair study and work environment. Feedback of all kinds is welcomed by the University as this information helps us to identify what we are doing well and where we need to improve our services and systems.

The University has established policies and procedures to support students and staff to resolve legitimate complaints that cannot be resolved informally. All complaints and grievances are taken seriously and are responded to in a timely manner.

Complaints made on behalf of a person with limited capacity to themselves make a complaint will be accepted.

Student Complaints

The Student Complaints Policy and Procedures apply to all students who wish to raise a problem or concern about their treatment as a student, the quality or delivery of a service provided by the University, or the conduct of University staff or other students. The Student Complaints website provides information and advice about making and resolving a complaint.

The following matters that may concern students are addressed under other University policies and procedures:

Student Complaints Contact Information

Please visit the Student Complaints website to submit the Student Complaints form.

Staff Complaints

The Code of Conduct provides guidance on expected standards of staff behaviour and how staff are to conduct their duties and related activities.

The following policy and procedures provide advice about how staff may make a complaint or public interest disclosure or report a grievance.

Other Complaints

Other complaints or concerns about a matter related to the University that do not fall into one of the categories listed above may be referred to the Vice President (Corporate Services).

Complaints Contact Information

For Student complaints

Please visit the Student Complaints website to submit the Student Complaints form.

For all other complaints

Email:   complaints@griffith.edu.au

Telephone: +61 7 373 57111

By mail:   Vice President (Corporate Services), Griffith University, Nathan campus QLD 4111

External Review

If you are dissatisfied with the response to your complaint or grievance and have exhausted all internal processes for review, you may refer the issue to the appropriate external authority, as detailed in the relevant policy or procedure.