Your student experience at Griffith should be a positive one, so we regularly seek your feedback on University services, the quality of our teachers and courses. Sometimes the University’s expectations for a service or of its staff are not the same as your expectations. To understand what you can expect as a Griffith student and what the University expects of you please read the Student Charter.
We value your opinion about what we do well and what we can do better. There are a range of feedback mechanisms available to you to tell us about your student experience. Occasionally you may have a concern about your treatment by the University, the quality or delivery of a service provided by the University or the conduct of University staff or other students that leads you to make a complaint for the purpose of:
- receiving an apology;
- correcting an error in relation to you or your record;
- having a decision made; and/or
- improving existing services and processes.
Griffith University is committed to promoting a ‘complaints friendly culture’ so that complaints can both address student concerns and offer useful information to improve services. If you are a current student who wants to raise an issue you should try to resolve the matter informally by contacting the person or service area concerned directly. If the matter is unable to be resolved informally you may wish to submit the Student Complaints Form.
If you need assistance contact the services listed in Student Support and Contacts.