How can we help you?
AskUs
Find answers and guidance to frequently asked questions in the Griffith IT knowledge base.
Report an IT issue
Use this form to report an IT fault, log an incident or to request troubleshooting support.
Chat with Our Virtual Assistant
On the next page, click the chat icon for AI support or to connect with our team.
Tech Assist Bar
Visit the Tech Assist Bar for in-person support, available at the Nathan and Gold Coast libraries.
Phone
+61 7 3735 5555
Remotely accessing IT Services
Assistance with connection to Griffith systems from off campus, this service allows access to restricted services and files on the G and H drives.
Access issues and Password management
This service assists Griffith staff and students to access a variety of University Services, such as email, the internet and G and H drives.
Got a question? Ask Us!
Do you have a question that hasn't been asked yet? Fill out the Ask Us web for to submit your question and get an answer from the expert.
IT self service portal
Access online forms, browse services, submit and check the status of your requests.
Quotes and decommissioning equipment
This service supplies quotes for standard and non-standard computer hardware, the wiping of hard drives, and the decommissioning of computer desktops and laptops.
Learning@Griffith
Visit the dedicated website for Griffith University's online learning and teaching environment, Learning@Griffith.
Operating Hours
| Days | Time |
|---|---|
| Monday to Thursday | 7 am to 7 pm |
| Friday | 7 am to 6 pm |
| Saturday | 10 am to 5 pm |
| Sunday | CLOSED |
| Special Dates | |
|---|---|
| 26 January 2026 - Australia Day | CLOSED |
| 3 April 2026 - Good Friday | CLOSED |
| 4 April 2026 - The day after Good Friday | CLOSED |
| 6 April 2026 - Easter Monday | CLOSED |
| 25 April 2026 - Anzac Day | CLOSED |
| 4 May 2026 - Labour Day | CLOSED |
| 5 October 2026 - King's Birthday | CLOSED |
| 25 December 2026 - Christmas Day | CLOSED |
| 28 December 2026 - Boxing Day | CLOSED |
Refer to the Academic Calendar and Key Dates for all calendars.
Service Availability: Official communications on current system outages, planned outages or upgrades and other important information relating to Griffith IT Services.
Need help?
General enquiries
Access the Service Catalogue to see the full list of available services.
Or you can ask our friendly staff about IT products and services, contact us by phone, chat or submit a support form.
