How can we help you?
AskUs
Find answers and guidance to frequently asked questions in the Griffith IT knowledge base.
Chat with us online
Contact or chat with our IT support officers for timely assistance and guidance to more complex solutions.
Web forms
Search IT service centre web forms. Access support for all IT needs, including laptop setups and online learning.
Email questions and feedback to ithelp@griffith.edu.au
Multi-Factor Authentication (MFA)
Find out more about using MFA at Griffith.
Commonly used forms
Assistance with account access Support for computers, laptops and AV equipment Support with courses on Learning@Griffith Support for lecture recordings Assistance using Griffith resources off-campus Support for printing and scanning Support for using or installing software Support for other IT services
Remotely accessing IT Services
Assistance with connection to Griffith systems from off campus, this service allows access to restricted services and files on the G and H drives.
Access issues and Password management
This service assists Griffith staff and students to access a variety of University Services, such as email, the internet and G and H drives.
Got a question? Ask Us!
Do you have a question that hasn't been asked yet? Fill out the Ask Us web for to submit your question and get an answer from the expert.
IT self service portal
Access online forms, browse services, submit and check the status of your requests.
Quotes and decommissioning equipment
This service supplies quotes for standard and non-standard computer hardware, the wiping of hard drives, and the decommissioning of computer desktops and laptops.
Learning@Griffith
Visit the dedicated website for Griffith University's online learning and teaching environment, Learning@Griffith.
Service Availability
Trimester 1 and 2:
Telephone support available: Monday to Thursday: 7am to 10pm | Friday: 7am to 6.30pm | Saturday, Sunday and most public holidays 10am to 5pm. ANZAC Day 12pm - 5pm.
Closed for Easter: 9 April to 13 April 2020 inclusive.
Trimester 3:
Telephone support available: Monday to Thursday: 7am to 9pm | Friday: 7am to 6.30pm | Saturday, Sunday and most public holidays 10am to 5pm.
Closed: Christmas Day, Boxing Day and New Year's Day.
Between trimesters:
Telephone support available: Monday to Thursday 7.30am to 7pm | Friday: 7.30am to 6pm | Saturday, Sunday and public holidays 1 - 5pm.
For students on alternative calendars such as QCGU, 6 week (accelerated online), medicine, dentistry, midwifery and nursing, please reference the trimester calendar for our service hours.
IT Service Status: official communications on current system outages, planned outages or upgrades and other important information relating to Griffith IT Services.
Need help?
General enquiries
Access the Service Catalogue to see the full list of available services.
Or you can ask our friendly staff about IT products and services, contact us by phone, email or chat.
