How can we help you?

Access a range of forms to help with your IT needs

Remotely accessing IT Services

Assistance with connection to Griffith systems from off campus, this service allows access to restricted services and files on the G and H drives.

Remote access

Access issues and Password management

This service assists Griffith staff and students to access a variety of University Services, such as email, the internet and G and H drives.

Find out more

Got a question? Ask Us!

Do you have a question that hasn't been asked yet? Fill out the Ask Us web for to submit your question and get an answer from the expert.

Ask a question

IT self service portal

Access online forms, browse services, submit and check the status of your requests.

Access portal

Quotes and decommissioning equipment

This service supplies quotes for standard and non-standard computer hardware, the wiping of hard drives, and the decommissioning of computer desktops and laptops.

Get a quote

Learning@Griffith

Visit the dedicated website for Griffith University's online learning and teaching environment, Learning@Griffith.

Learn more

IT Service Status

Current system outages, upgrades and other IT updates

Service Availability

Trimester 1 and 2:

Telephone support available: Monday to Thursday: 7am to 10pm | Friday: 7am to 6.30pm | Saturday, Sunday and most public holidays 10am to 5pm. ANZAC Day 12pm - 5pm.

Closed for Easter: 9 April to 13 April 2020 inclusive.

Trimester 3:

Telephone support available: Monday to Thursday: 7am to 9pm | Friday: 7am to 6.30pm | Saturday, Sunday and most public holidays 10am to 5pm.

Closed: Christmas Day, Boxing Day and New Year's Day.

Between trimesters:

Telephone support available: Monday to Thursday 7.30am to 7pm | Friday: 7.30am to 6pm | Saturday, Sunday and public holidays 1 - 5pm.

For students on alternative calendars such as QCGU, 6 week (accelerated online), medicine, dentistry, midwifery and nursing, please reference the trimester calendar for our service hours.

IT Service Status: official communications on current system outages, planned outages or upgrades and other important information relating to Griffith IT Services.

Need help?

General enquiries

Service Status (availability)

Access the Service Catalogue to see the full list of available services.

Or you can ask our friendly staff about IT products and services, contact us by phone, email or chat.

IT Support Chat

IT Support Webform

Service Catalogue

(07) 3735 5555 Brisbane

(07) 5552 5555 Gold Coast

Common questions