Your first line of defence

Protect your academic career and personal information with our suite of self-help tools and advice. See our guides on how to change your password, reset forgotten passwords and strengthen your account security.

password management

Password management

Need help? Look here first for advice, as well as tips on staying secure and better protected.

Manage your password

change password card

How to change your password

Change your password immediately through the self-help system or follow our helpful guide.

Find out how

forgotten password reset

Forgotten password help

Get help with restoring your forgotten password through our video and step-by-step guide.

Restore your password

Change Password

Self-serve password change

Password Reset

Forgot your password? Reset here

Need help?

General enquiries

Access the Service Catalogue to see the full list of available.

Or you can ask our friendly staff about IT products and services, contact us by phone, email or chat.

IT Support Chat

IT Support Webform

Service Catalogue

(07) 3735 5555 Brisbane

(07) 5552 5555 Gold Coast

Common questions

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