Resolve access issues

Browser issues

Try clearing your cache to resolve page load issues and error messages. Follow these instructions for the browser you are using:

• Mozilla Firefox
• Google Chrome
• Apple Safari
• Microsoft Edge.

Note: Keep your browser up-to-date with the latest version to help with access issues.

Connection issues

If you are logged in with your Griffith sNumber and password and have problems accessing resources try:

• using a different browser
• private browsing
• connecting using VPN
• Browzine or LibKey Nomad browser extensions.

Note: Connecting from your workplace may cause access issues due to firewall or filtering software.

Problem not fixed?

If the above tips haven't fixed your problem, contact us. To help us fix your problem, tell us:

• what you were doing when the problem occurred
• if you were on or off campus
• what browser you were using.

Attach a screenshot so we can help troubleshoot your problem.

Get help from the library