Wi-Fi and internet access

With greater coverage over our five campuses, increased connectivity and faster download speeds, Griffith Wi-Fi network is keeping you connected. We provide internet access for education and research purposes to all active students and staff.  All internet traffic is monitored and recorded against your Griffith account. See the University's Information Technology Code of Practice.

Getting Connected

Check internet usage

Stay connected... update your Griffith Wi-Fi before 19 Oct 2019

On 29 August we made security improvements to existing Griffith Wi-Fi networks. This changes the way you connect your device, to give you more secure and trusted access to our Wi-Fi network, keeping you safe from potential cyber threats.

How will this change affect you?

If you use the Griffith University Wi-Fi network, you need to forget your existing Griffith Wi-Fi settings and follow our Getting Connected guides to update your laptop, phone, tablet or other Wi-Fi device. The set up process will only take a couple of minutes per device and you can do this at a time that is convenient for you. You will need to do this before 19 October 2019, or you will lose Wi-Fi connection until you have updated to the secure Wi-Fi settings.

Getting Connected

Staff only

Griffith managed Windows laptops and Microsoft Surface devices have been automatically updated as part of the standard software installation. Staff still need to manually update their mobile phone, tablet, Mac, Linux or other Wi-Fi device by following the Getting Connected guides.

Griffith Staff: Wi-Fi changes for staff devices (staff access only)

Schedule

Date Action
January 2019 User testing
February 2019 Pilot 1: Digital Solutions Staff
April 2019 User testing
May 2019 Pilot 2: Digital Solutions Staff
July to August 2019 Wi-Fi security improvements released to Corporate Services staff only.
29 August 2019 Wi-Fi security improvements available to all students and staff.
19 October 2019 Old method to connect to Griffith University Wi-Fi turned off.

Getting connected

If this is the first time you are using the Griffith Wi-Fi service,  connect your device by following the instructions provided. You will need your Griffith username (sNumber) and portal password to connect.

Visiting Griffith? You may be able to use the eduroam network if you are visiting from an educational institution subscribed to the Eduroam federation.

IMPORTANT:

  • When following guides, screen shots may differ depending on device and software versions.
  • We recommend updating your device to the latest version prior to connecting or the steps may be slightly different.
  • Before starting the install process, close out of all applications that use Wi-Fi/internet access. This includes Outlook and Microsoft Office 365.
  • Android devices require the SecureW2 JoinNow app to join our Griffith Wi-Fi networks.
  • Select your device to connect to Griffith Wi-Fi

wifi connect device

Eduroam

Eduroam is an agreement between educational institutions to share access to their Wi-Fi networks to enable inter-institutional roaming.

Being part of eduroam federation allows all Griffith staff and students visiting another institution to connect to the eduroam Wi-Fi network at these locations.

For a list of eduroam participating institutions, visit the eduroam website.

Connect your device to Eduroam

Griffith Public Wi-Fi

Pay for use Wi-Fi access purchased by credit card or redeem a pre-paid voucher.

Support

When on campus, use the Griffith University Wi-Fi network.

Eduroam network can be used when other educational institutions if they are part of the eduroam federation.

Public Wi-Fi is a pay for service Wi-Fi connection available to University visitors.  Access can be purchased with a credit card or by redeeming a pre-paid voucher.

Both networks are equally reliable and secure.

Frequently asked questions for:

Windows Mac iOS Single sign-on

Cyber Security Alert Service

Alert services provides the latest information about cyber security news, threats and advisories relevant to Griffith University staff and students. Stay up to date with the latest information here.

Alerts, News and Advisories

To ensure your device is protected from the latest exploits and vulnerabilities you should always keep your device up to date.

Find out how

WiFi Feedback

Please provide your feedback about the Wi-Fi network services.

Contact us

General enquiries

Faults and problems with Wi-Fi access services should be logged with IT Service Centre.

Visit the Service Catalogue for more information about our services.

View Wi-Fi safety information.

IT Support Chat

IT Support Webform

IT Service Centre

(07) 3735 5555 Brisbane

(07) 5552 5555 Gold Coast

Common questions

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