Wi-Fi and internet access

With greater coverage over our five campuses, increased connectivity and faster download speeds, Griffith Wi-Fi network is keeping you connected. We provide internet access for education and research purposes to all active students and staff.  All internet traffic is monitored and recorded against your Griffith account. See the University's Information Technology Code of Practice.

Getting Connected

Check internet usage

Changes to Griffith Wi-Fi: Coming 29 August 2019

We are updating the security around how you access Griffith Wi-Fi. This will give you more secure and trusted access to our Wi-Fi network, keeping you safe from potential cyber threats.

What will happen?

If you use the Griffith University Wi-Fi network, you will need to install new security settings on your laptop, phone, tablet or other Wi-Fi device.

Students

On 29 August we will contact you with information for connecting your device to the Griffith University Wi-Fi network using the new security settings. We will provide links for How to Connect guides along with instructional videos. The set up process will only take a couple of minutes per device and you can do this at a time that is convenient for you.

Staff

We have started communicating to let you know what to expect on your Griffith managed devices. We will also provide how to connect guides and videos which will help you connect phones, tablets and non-Griffith managed devices.

Griffith Staff: Wi-Fi changes for staff devices (staff access only)

Corporate Services Staff: Wi-Fi pilot (staff access only)

Schedule

Date Action
January 2019 User testing 
February 2019 Pilot 1: Digital Solutions Staff
April 2019 User testing
May 2019 Pilot 2: Digital Solutions Staff
July to August 2019 Wi-Fi security improvements released to Corporate Services staff only.
29 August 2019 Wi-Fi security improvements available to all students and staff.
End Year 2019 Old method to connect to Griffith University Wi-Fi turned off.

Getting connected

If this is the first time you are using the Griffith Wi-Fi service,  connect your device by following the instructions provided. You will need your Griffith username (sNumber) and portal password to connect.

Visiting Griffith? You may be able to use the eduroam network if you are visiting from an educational institution subscribed to the Eduroam federation.

Connect your device to Griffith Wi-Fi

Popular devices:

Android

Follow these steps to connect an Android device (operating system 8.1 'Oreo') to the Griffith University Wi-Fi network.

  1. Go to Settings
  2. Tap WiFi
  3. Tap Griffith University Wi-Fi network in the Wi-Fi networks list
  4. Change EAP method to PEAP
  5. Change Phase 2 authentication to MSCHAPV2 
  6. Under Identity type your Griffith ID (ie. s1234567)
  7. Leave the Anonymous Identity field blank
  8. Under Password enter your Griffith portal password
  9. Touch Connect 

This completes the process of setting up your device to access Griffith University Wi-Fi network. If you are unable to connect because the connect button is greyed out then please change your 'CA Certificate' option to 'Do not validate' You will now be able to connect.

Please note If your portal password has been changed, you need to manually update it in your device. You will need to 'Forget the network' and follow this guide from the beginning with your new password.

iOS

These instructions have been provided as a guide to help you configure your iPhone, iPad and iPod Touch devices to connect to the Griffith University Wi-Fi network. While the Wi-Fi network has been designed to provide support for as many platforms and devices as possible, iPhone, iPad and iPod Touch devices are not supported as a platform by Griffith, so Library Desk will not be able to provide any technical support beyond this self-help guide.

  1. From your Home screen, go to Settings
  2. Select Wi-Fi
  3. Select Griffith University
  4. Enter your Username (Griffith ID / sNumber) and portal password > tap Join
  5. Tap Trust when prompted to trust wireless.griffith.edu.au certificate
  6. You will now be connected

This completes the process of setting up your device to access Griffith University Wi-Fi network.

Please note If your portal password has been changed, you need to manually update it in your device. You will need to 'Forget the network' and follow this guide from the beginning with your new password.

Windows 10

Follow these steps to connect a Windows 10 device to the Griffith University Wi-Fi network.

  1. Show Desktop on your Windows 10 computer
  2. Click on the Wi-Fi icon in the system tray
  3. Select Griffith University Wi-Fi network and click connect
  4. Enter your Username (Griffith ID / sNumber) and portal password. Click OK
  5. Click Connect when prompted to continue connecting
  6. You are now connected

This completes the process of setting up your device to access Griffith University Wi-Fi network.

Please note If your portal password has been changed, you need to manually update it in your device. You will need to 'Forget the network' as follows:

  1. Click Settings shortcut from the start menu
  2. Click Network
  3. Click Manage Wi-Fi Settings
  4. Scroll down to Manage Wi-Fi settings, then under Manage known networks, select Griffith University
  5. Click Forget
  6. Follow instructions to connect to the Griffith University Wi-Fi network

Windows 7

Follow these steps to connect a Windows 7 device to the Griffith University Wi-Fi network.

  1. Select Griffith University Wi-Fi Network and click Connect
  2. Enter your Username (Griffith ID / sNumber) and portal password for Network Authentication. Click OK
  3. Click Connect when prompted to continue connecting
  4. You are now connected

This completes the process of setting up your device to access Griffith University Wi-Fi network.

Please note If your portal password has been changed, you need to manually update it in your device. You will need to 'Forget the network' as follows:

  1. Click Settings shortcut from the start menu
  2. Click Network
  3. Click Manage Wi-Fi Settings
  4. Scroll down to Manage Wi-Fi settings, then under Manage known networks, select Griffith University
  5. Click Forget
  6. Follow instructions to connect to the Griffith University Wi-Fi network

Mac OS X version 10.6 and newer

Please note: the following instructions have been written for Mac OS X Version 10.6 and newer. Instructions may differ between versions.

  1. Select Griffith University Wi-Fi Network
  2. Enter your Username (Griffith ID / sNumber) and portal password.  Ensure 802.1X is set to Automatic and TLS Certificate is None. Click OK
  3. Click Continue when prompted to Verify Certificate
  4. You are now connected

*** When you change your Griffith Portal password, change it in Griffith University Wi-Fi configuration too

*** If you follow this guide and cannot connect, run through this Clean Up Guide and try again

  1. Select Griffith University Wi-Fi network
  2. Enter your Portal username and password as per screenshot below
  3. When prompted to Verify Certificate click Continue

This completes the process of setting up your device to access Griffith University Wi-Fi network.

Please note If your portal password has been changed, you need to manually update it in your device. You will need to 'Forget the network' and follow this guide from the beginning with your new password.

wifi connect device

Eduroam

Eduroam is an agreement between educational institutions to share access to their Wi-Fi networks to enable inter-institutional roaming.

Being part of eduroam federation allows all Griffith staff and students visiting another institution to connect to the eduroam Wi-Fi network at these locations.

For a list of eduroam participating institutions, visit the eduroam website.

Connect your device to Eduroam

Griffith Public Wi-Fi

Pay for use Wi-Fi access purchased by credit card or redeem a pre-paid voucher.

Support

When on campus, use the Griffith University Wi-Fi network.

Eduroam network can be used when other educational institutions if they are part of the eduroam federation.

Public Wi-Fi is a pay for service Wi-Fi connection available to University visitors.  Access can be purchased with a credit card or by redeeming a pre-paid voucher.

Both networks are equally reliable and secure.

Frequently asked questions for:

Windows Mac iOS Single sign-on

Cyber Security Alert Service

Alert services provides the latest information about cyber security news, threats and advisories relevant to Griffith University staff and students. Stay up to date with the latest information here.

Alerts, News and Advisories

To ensure your device is protected from the latest exploits and vulnerabilities you should always keep your device up to date.

Find out how

WiFi Feedback

Please provide your feedback about the Wi-Fi network services.

Contact us

General enquiries

Faults and problems with Wi-Fi access services should be logged with IT Service Centre.

Visit the Service Catalogue for more information about our services.

View Wi-Fi safety information.

IT Support Chat

IT Support Webform

IT Service Centre

(07) 3735 5555 Brisbane

(07) 5552 5555 Gold Coast

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