Connect and keep track

All you need to know about connecting: logging in, usage details, costs, visitor access. Plus tips to reduce charges.

Managing your account

My Internet Account

At My Internet Account, you can:

  • check your account details
  • check your internet quota balance
  • review your usage history
  • check your active sessions and log out of unneeded sessions

My Internet Account Additional internet quota request

Quota and usage history

A red bar indicates your remaining quota for the current month.

You'll see the amount of free and charged data used, and its costs.

Usage history is updated as follows:

  • quota balance listed on the home page – every 5 minutes
  • other reports, including quota reports and session information – every 30 minutes
  • URL report – daily

Active sessions

A "session" refers to the time you are logged into your internet access. You may have multiple active sessions—one session on your phone is separate from a session on your laptop, for example.

Active sessions are displayed on the front page of My Internet Account. To logout of selected sessions, click on the “Logout Session” button. We recommend that you log out of any session you are not currently using, to reduce the risk of someone accessing your account without your knowledge.

How to login

Automatic login occurs when:

  • you are using an on-campus Windows computer with the Griffith Standard Operating Environment (SOE). Note: Macintosh computers do not have the Griffith SOE—you will need to log in manually
  • you connect via the Griffith Wi-Fi service (using the Single Sign-on feature for Wireless and Internet Access)

Alternatively, log in manually by:

  • clicking the Login internet button located on the Internet website
  • clicking 'Connect Here' on the Griffith Portal page
  • launching a browser, which will re-direct to the Internet access system—from here, enter your Griffith username and password

How to logout

Important: log out of your Internet access account at the end of each session.

Sessions on a computer with the Griffith SOE will expire after a period of inactivity, but it is recommended that you log yourself out.

To logout:

  • "Shut down", "Restart" or "Logout" of your computer via the Start menu
  • disconnect unneeded sessions using My Internet Account
  • if using your own laptop, disconnect it from the Griffith Wi-Fi network

COSTS

The University pays for internet access by subscribing to AARNet, the Australian Academic and Research Network.

All internet traffic is free to the University during off-peak times—Monday to Friday, 5pm to 8am and all weekend.

Websites that are charged are off-net sites during peak hours—Monday to Friday, 8am to 5pm.

Check if a site is on-net or off-net

Download costs

Traffic type

Peak

Monday to Friday: 8am to 5pm

Off-Peak

Monday to Friday: 5pm to 8am

All weekend

On-Net

Classified by the University as free anytime of day.

Sites include all education sites worldwide, as well as many other research-oriented sites including most Australian iniversities, CSIRO, Australian Government sites, Google, Gmail, Microsoft, and Internet 2.

Classified by the University as free anytime of day.

Sites include all education sites worldwide, as well as many other research-oriented sites including most Australian Universities, CSIRO, Australian Government sites, Google, Gmail, Microsoft, and Internet 2.

Off-Net

The University will be charged when downloads occur during peak times.

Peak hours:  Monday to Friday 8am to 5pm.

Sites include domestic and international websites and are charged to the University at 0.008 cents per Megabyte or $8 per GB (1 MB is defined as 1,000,000 bytes).

Off-peak hours (free):

  • before 8am on weekdays
  • after 5pm on weekdays
  • all weekend

Software can also be downloaded from the AARNet Mirror for free.

    TIPS TO REDUCE CHARGES

  • complete large downloads during free off-peak hours (all weekend and Monday to Friday from 5pm to 8am)
  • be aware of usage that accrues when you connect via the Griffith VPN. Find out more about remote access and VPN.
  • be aware of software that will automatically download or synchronise when you connect to the internet. This includes peer-to-peer services, bit torrent services or drop-box services*

* These services must be accessed in accordance with the University's Information Technology Code of Practice.

Contact us

General enquiries

Service status (availability)

Access the Service Catalogue to see the full list of Internet access services available.

Or you can ask our friendly staff about IT products and services. Contact us by phone, email or chat.

IT support chat

IT support form

Service Catalogue

(07) 3735 5555 Brisbane

(07) 5552 5555 Gold Coast

Common questions