Forgotten password help

There will come a time where you will forget your password, and when that time comes, this page will be right here waiting for you.

How to reset your password

The instructions are similar to Change Passwords, but you will need to have your date of birth and challenge questions set up before you can use this function. Assisted password resets are only available via phone and in person at student admin or the library services desk.

How to reset your password

Expired Passwords

You will be redirected to a page prompting you to the Password Self Service when you try to access websites using an expired password.

Email Systems:

  • Staff: this password change will affect your web browser access to staff email, but not the password you use for your email desktop application (IMAP\POP) or mobile device.
  • Students: Please update your student email desktop application (IMAP\POP) or mobile device. Go to 365 for students for more information. Otherwise, you may login via webmail.

Password reset

Forgot your password? Reset here!

Need help?

General enquiries

Service status (availability)

Access the Service Catalogue to see the full list of available services.

Or you can ask our friendly staff about IT products and services, contact us by phone, email or chat.

Common questions