Manage your password
Find out how to effectively manage your most valued secret. Your password security may be strengthened with resources found in this page. Included are solutions for expired passwords, errors logging in, and what to do when you're locked out of your account.
Data breaches and identity theft
Learn about protecting your accounts and your identity
Self-help common problems
Secure your account from unauthorised activity, on and off campus with the following tips. If you suspect your account is compromised, change your password immediately.
Locked out of your account?
Your account may be locked for security reasons.
- You may have attempted to login with the wrong password.
- You tried resetting your forgotten password, but incorrectly entered your date of birth or secret challenge question.
- You will most likely need to visit the Forgotten Password page to remove any locks on your account and reset your password
- After resetting your Single Sign-on password, your Skype for Business account has been automatically logging into Single Sign-on with your old password and therefore locked your account. To update see How to reset Skype for Business password (PDF 274KB)
Trouble logging in?
Common issues that may cause your login to fail.
- Out of date bookmark in your browser. Search for the correct page on the Griffith website.
- Links from Google search results may not be current. Search again on the Griffith website.
- Receiving an error, blank screen or repeated prompts to login? Clear your cookies and cache by referring to your browser's help menu.
Do's and Don'ts
Follow the below Do and Don’t steps to make sure your passwords are properly protected across all systems, and look at the example passphrase provided below:
- Changing passwords every six months or so is still common practice. Changing your password doesn’t necessarily increase or strengthen the security of your password, it simply reduces the time of exposure if your password has been compromised.