Self-help common problems

Secure your account from unauthorised activity, on and off campus with the following tips. If you suspect your account is compromised, change your password immediately.

Challenge Questions

You can set your challenge questions up using the Change Password self service. After logging in, select the Setup Password Responses option and follow the prompts.

Trouble logging in?

Common issues that may cause your login to fail.

  • Out of date bookmark in your browser. Search for the correct page on the Griffith website.
  • Links from Google search results may not be current. Search again on the Griffith website.
  • Receiving an error, blank screen or repeated prompts to login? Clear your cookies and cache by referring to your browser's help menu.

Password not working?

Check here first if your password isn't working.

  • See if caps-lock is on or off. All passwords are case sensitive
  • Num-lock should be turned on for passwords containing numbers.
  • Test all keys on the keyboard are working.

Locked out of your account?

Your account may be locked for security reasons.

  • You may have attempted to login with the wrong password.
  • You tried resetting your forgotten password, but incorrectly entered your date of birth or secret challenge question.
  • You will most likely need to visit the Forgotten Password page to remove any locks on your account and reset your password
  • After resetting your Single Sign-on password, your Skype for Business account has been automatically logging into Single Sign-on with your old password and therefore locked your account.  To update see How to reset Skype for Business password (PDF 274KB)

Mobile Devices

Stored passwords in mobile devices and applications (wireless connection apps) need to be changed manually upon receiving a new password.

Expired Passwords

You will be redirected to a page prompting you to the Password Self Service when you try to access websites using an expired password.

Change password

Self-serve password change

Do's and Don'ts

Follow the below Do and Don’t steps to make sure your passwords are properly protected across all systems, and look at the example passphrase provided below:

Do

  • Create strong, ‘easy to remember’ and ‘hard to guess’ passwords, as a pass phrase.
  • Use a combination of alpha (including upper case), numeric, and special characters
  • Use a password length of at least 8 characters.
  • Keep your password confidential. Writing it down where others can see it or sharing it means it is no longer protected
  • Change any (or all) of your passwords immediately if for any reason you think they could be compromised.
  • Wherever possible, use Multi Factor Authentication (MFA). MFA requires something you are, something you know and something you have. For example, authentication to Apple iCloud can include something you are (your apple identity), something you know (your password) and something you have (a ‘token’ such as a onetime SMS based password, phone call or application message).
  • Consider choosing a password management system. This is a software application that helps you keep track of secure your passwords and can apply them automatically to websites you visit on trusted devices.

Don't

  • Don’t use the same password across all systems. If your password is compromised, it means work, study, financial, social media and other systems can all be compromised.
  • Don’t use common password phrases such as common words, numeric sequences, etc.
  • Don’t use the default passwords that come shipped with computer, networking or other digital based equipment at home or work.
  • Don’t use default Administrator credentials for server management, instead create individual accounts with Administrator level access where required.Passphrase Example: if you wanted to use a password such as hotsalsa, although this is the minimum eight characters this would be a very easy to crack password and would easily be compromised. It could be made much stronger by changing it to: Il1keH0t$@lsa! - this password is more of a pass phrase, saying ‘I like hot salsa’, but is now 14 characters long, contains, alpha (lower case and upper), numeric and special characters, and would be extremely difficult to guess, very difficult to crack yet fairly easy to remember. Secret questions would help you remember this and also variations of this could then be used across different systems

Remember

  • Changing passwords every six months or so is still common practice. Changing your password doesn’t necessarily increase or strengthen the security of your password, it simply reduces the time of exposure if your password has been compromised.

Password reset

Forgot your password? Reset here