Internet on campus

Getting Online

Griffith students have access to an internet account for study related purposes. Only appropriate and legitimate use associated with your study is permitted in accordance with the University's Information Technology Code of Practice. All internet traffic is monitored and logged to your student account.

About your internet account

Your Griffith internet account includes:

  • Unlimited internet downloads during off-peak hours
  • 50GB study allowance per month during peak hours; shaped at a slower connection speed* (64kbps) once the 50GB has been used
  • Unlimited access to Griffith and specific educational sites
  • Usage resets on the 1st day of each month
  • Manage your usage with the My Internet Account dashboard

Use your own deviceUse your own device

* Download and connection speeds are dependent on your device and location.

Frequently Asked Questions

When can I access my internet account?

  • New students receive access once enrolment is processed.
  • Your account is then automatically set up and linked to your portal s-number and password.
Find out more on accessing the internet and checking usage.

Find out more

What happens if I use my 50GB?

Don't fret, there are a number of options when you exceed your quota.

  • A courtesy email will alert you and your connection will be shaped to a slower download speed of 64 kbps.
  • Exceeding your monthly internet allowance does not incur additional charges. You may purchase extra quota if you wish to return to faster browsing speeds. Or simply wait until the 1st of the month when usage resets.
  • You can browse at normal high speeds regardless of your quota balance during off-peak (free) hours.

Not currently enrolled in a Griffith course?

Active Griffith students taking a Leave of Absence or who are not currently enrolled in a course, have the following access:
  • All Griffith and specific educational sites
  • Free internet during off-peak hours
  • Additional internet quota can be purchased, allowing you to download during peak times.
Be aware, once you are no longer enrolled in a course, your internet access may be disabled without notice, and any remaining quota will not be accessible or refunded. However, should you return to the University, your unused quota will be restored.

Deactivation of accounts

Account deactivation occurs when you are no longer enrolled in any courses. Internet access may be suspended under certain conditions, such as late fee payment. If you are having difficulty connecting to the internet, try checking:

  • Your enrolment is correct in Learning@Griffith, or ask student Administration
  • Your password

Contact IT Service Centre

Contact

General enquiries

If you have any questions about student computing, you can find your answers on Ask Us 24/7.

Or you can ask our friendly staff in person about Library and IT products and services, find us in the libraries or contact us by phone, email or chat.

IT Support Chat

It Support Webform

(07) 3735 5555 Brisbane

(07) 5552 5555 Gold Coast

Common questions

Ask Us

More answers