These terms and conditions apply to your use of the Griffith University Printing System ("Printing System"). Griffith University may vary these terms at any time.

By using the Printing System, you agree to be bound by these terms. If you have any questions or issues relating to the balance of your account or use of the Printing System, please contact our IT Service Centre on (07) 3735 5555.

  1. How to check the balance of your account

    Your balance is shown when you log into myPrint (, when you log into a multi-function printer or when you log into a top-up kiosk.

    You should check your balance regularly. Accounts cannot have a negative balance, and you will be unable to complete a print job that costs more than the balance of your account. Top-ups may take up to 15 minutes to be registered against your account.

    If, due to system error, your account has a negative balance, this amount will become a debt owed to the University and the University may take steps to recover such debt.

  2. How to top-up your account

    You can top-up your account balance:

    • On-line at using Visa or Mastercard credit or debit cards (top-up amounts can be selected via a pull-down menu); or
    • At a self-service kiosk using cash payments (minimum top-up amount is $0.05).

    American Express cards and PayPal are not accepted at kiosks or on-line.

  3. No refunds

    Money added to your account is not refundable in any circumstances. For this reason, you should avoid paying in more than you expect to use, especially if you are nearing the end of your studies.

  4. Printing and copying

    By using the Printing System, you agree to abide by the University’s Information Technology code of practice. You must also follow all written instructions and directions from University personnel when using the University’s equipment.

  5. Security of your account

    You must log-out of your account when you have finished using the Printing System. The University is not responsible for any unauthorised access to your account or for any loss arising from your failure to comply with these terms.

  6. Errors

    If you believe that the University has made an error in debiting your account, you must contact the IT Service Centre as soon as possible to inform them of the error.

  7. Expiry of your account

    When you cease to be an active student of the University, you will be unable to access your printing account. Any unused balance in the account will be forfeited to the University approximately twelve (12) months after your student status changes from “active” to “inactive” in the University’s system.

  8. Privacy statement

    Griffith University collects, stores and uses personal information about you in the course of you creating an account and using the Printing System. The information collected will be handled in accordance with Griffith University’s Privacy Plan.

Contact us

General enquiries

Service status (availability)

Access the Service Catalogue to see the full list of printing services available.

Or you can ask our friendly staff about IT products and services. Contact us by phone, email or chat.

IT support chat

IT support form

Service Catalogue

(07) 3735 5555 Brisbane

(07) 5552 5555 Gold Coast

Common questions