Self help

Check that you are connected to the Griffith University network (not eduroam) or through the Griffith VPN. If you are still having problems, contact the IT Service Centre

If your web browser's language or location isn't set to an "English (Australia)", this may occur. This can happen on Google Chrome and Mozilla Firefox browsers. To change your web browser's language to "English (Australia)", clear your cache and restart your browser (on Google Chrome but not Firefox). If this does not work, the total dollars is correct; just the currency is incorrect.

You will need to log a job through the IT Service Centre to be investigated.

The maximum limit is $50 using the myPrint portal.

You can top up your account through the myPrint portal. See How to top up your account

Refunds take up to 5 days to be processed. Refunds are only available for jobs that did not print or printed incorrectly. If you have additional credit you no longer need, you may transfer it to another student.

See How to transfer funds to another account

No, you won't need to install it again.

Print jobs are kept in the system for 8 hours. If they are not printed,  they expire from the system and need to be reprinted.

1. Login to myPrint > click Transaction History

2. If it says "Filter On",  then only filtered transactions are displayed. To remove the filter > click Filter On > then Clear to clear the date filter

You will need to log in to the myPrint portal and Change Details. Your PIN must be numerical and at least 4 digits long (eg. 1234). See How to setup and reset your PIN

NOTE: Changes to your PIN may take up to five minutes to be applied.

Costs vary depending on the type of print or copy job. See Costs for more details.

Login to myPrint and click Recent Print Jobs.

NOTE: If it says "Filter On" then only filtered transactions are displayed. To remove the filter, click "Filter On" and then "Clear" to clear the date filter.

Possible causes for this are that your credit card type, number, expiry date, CVN (Card Verification Number) have been entered incorrectly. Other possibilities are that the bank declined based on location or the bank's fraud rules. Double-check the details being entered are correct. If this doesn't fix it, contact your bank to check why it has been declined.

This is usually due to duplex printing. For example if you print a 15 page duplex job, you will have one cost entry for 14 duplex pages and 1 entry for 1 single page.