Need more help?

Find answers to frequently asked questions about printing at Griffith.


I can't connect to

Why does the total balance not show in Australian dollars (AUD)?

I transferred credit to the wrong person. Can I get my money back?

What is the maximum credit I can add to myPrint account?

How do I top up my printing accounting using credit or debit card?

I applied for a refund. How long does it take?

How long does my job stay in the print system for?

How do I check my printing transaction history?

How do I change my PIN?

How much does printing and copying cost?

How can I see my print job history?

Why do I receive "Order declined by processor" through myPrint?

myPrint reports that I've been charged for two jobs when I only printed or copied one


Can I use the printers to scan?

I'm a member of the public. Can I purchase a printing card?

My document didn't print. Can the Library staff print for me?

On my Apple MacBook, I get the error message "Hold for authentication" in the print queue. How do I fix this?

How do I print from home?

I'm connected to the network through eduroam. Can I still print?

What is the file limit for printing?

Why do I get the error message "Print release error: Your print jobs cannot be released because you do not have enough credit available"?

The "Copy" icon isn't showing—how do I find it?

Why hasn't my scan turned up in my email inbox?

How can I cancel a print job?

Am I able to print directly from a USB drive?

Contact us

General enquiries

Service status (availability)

Access the Service Catalogue to see the full list of printing services available.

Or you can ask our friendly staff about IT products and services. Contact us by phone, email or chat.

IT support chat

IT support form

Service Catalogue

(07) 3735 5555 Brisbane

(07) 5552 5555 Gold Coast

Common questions