About this service

This service provides technical support for all issues related to the operation of:

  • desktop computers
  • laptop computers
  • Apple computers
  • iPads
  • peripheral devices connected to your computer.

This service is for

  • Staff.

What to expect

  • Technical support for your desktop software and hardware (including printers).
  • Custom image configurations for libraries, teaching and common use and school laboratories.
  • Re-imaging of computers to restore default configurations.
  • Enabling connectivity to services for users of Windows/Macintosh/Linux.
  • Routine maintenance services including patches, fixes, virus updates, BIOS updates to ensure compatibility with Griffith University applications.
  • File recovery when possible.
  • Virus, spyware and malware scanning and removal.
  • Support for computers located in the Red Zone.
  • Home support for Griffith University Executive members.
  • Relocation of computer equipment.
  • Other technical troubleshooting where necessary.
  • Support for non-Griffith University hardware or products.
  • Training on desktop applications.
  • Relocation of large or complex equipment.

IT Self-Service is available 24/7.

Onsite support is available Monday to Friday from 8 am to 5 pm.

There is no cost to use this service.

To access this service

Tech Assist bar

Book an appointment

Book a face-to-face appointment with a Tech Specialist for assistance with your mobile device.

Feedback

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