About the service
Technical support and service for all issues related to the operation of your Desktop, Laptop and Macintosh computer, iPad, and peripheral devices connected to your computer.
This service is available to
All Griffith University staff in libraries, teaching and common use spaces, school laboratories and general offices.
What can I expect?
Service Includes:
- Technical support for your desktop software and hardware (including printers), when you are having issues
- Custom image configurations for libraries, teaching and common use and school laboratories
- Re-imaging of computers to restore default configurations
- User-specific configurations of Windows/Macintosh/Linux computing environment to enable connectivity to services
- Routine maintenance services including patches, fixes, virus updates, BIOS updates to ensure compatibility with Griffith University applications
- File Recovery at best efforts
- Virus, spyware and malware scanning and removal
- Support for computers located in the Red Zone
- Home support for Griffith University Executive members
- Relocation of computer equipment
- Other technical troubleshooting where necessary
Service Excludes:
- Support for non-Griffith University Hardware or Products
- Training on Desktop Applications
- Large or complex relocation of equipment
Service Availability
This service can be initiated through IT Self-Service or by calling the IT Service Centre.
Onsite support is available - Monday to Friday 8:00am to 5:00pm.
Cost
There is no cost associated with the use of this service.
How do I get this service?
Tech Assist bar
Book a Tech Assist appointment
Book a face to face appointment with a Tech Specialist for assistance with your mobile device.
Phone
(07) 3735 5555 (Brisbane Campuses)
(07) 5552 5555 (Gold Coast Campus)