If you are dissatisfied with the result of a formal complaint made to the University, you can refer your case to the Student Ombudsman. The Student Ombudsman investigates whether the University has acted fairly and reasonably and ensures that matters are dealt with in a consistent and procedurally fair manner. The Student Ombudsman acts as a neutral arbiter, provides impartial and confidential information to students and clarifies outcomes sought.
The following steps outline the process for Griffith students referring a case to the Student Ombudsman:
- Review the Student Complaints website, Student Complaints Policy and Student Complaints Procedures and follow the 3 step process for making a complaint
- If you have completed step 2 of this process and are dissatisfied with the result, you may refer the complaint to the Student Ombudsman via the Student Ombudsman Referral Form
- The Student Ombudsman may support the original decision or recommend action which will assist in the resolution of the complaint.