Purpose of this Form
This form is to be used by current students who are at Step 3 of the complaints process under the Student Complaints Procedure - Pre T1 2026. Students submitting this form must have already submitted a formal complaint, Step 2 of the Student Complaints process, before the commencement of Trimester 1, 2026. Students must lodge a complaint referral to the Griffith Student Ombudsman within 10 working days from the notification of the outcome of the Step 2 decision.
A new process applies to formal complaints, Step 2 of the Student Complaints Procedure, submitted from the commencement of Trimester 1, 2026. Please refer to the Student Complaints website for more information.
Through this form, students may raise concerns with the Griffith Student Ombudsman regarding:
- their treatment as a student,
- the quality or delivery of a service provided by the University and/or
- the conduct of staff or students, which you believe does not accord with the expectations set out in the Student Charter or other Griffith University’s policies and, which are not more than 12 months old, unless there are extenuating circumstances.
This form does not apply to complaints involving:
- dissatisfaction with University academic or administrative decisions, which are addressed through the Student Review and Appeals Policy and the Student Review and Appeals Procedure.
- allegations of sexual harm (including sexual assault and sexual harassment), bullying, harassment and discrimination by a staff member, which are addressed through the University’s Staff Harassment, Bullying and Discrimination Policy, Sexual Harm Prevention and Response Policy and Student Reports of Bullying, Harassment, Discrimination and Sexual Harm Procedure. Please visit the Safe Campuses website or contact Student Safety and Wellbeing for further information and assistance.
- allegations of sexual harm (including sexual assault and sexual harassment), bullying, harassment and discrimination by other students, which are addressed through the University’s Sexual Harm Prevention and Response Policy and Student Reports of Bullying, Harassment, Discrimination and Sexual Harm Procedure. Please visit the Safe Campuses website or contact Student Safety and Wellbeing for further information and assistance.
What will happen once I complete the Student Ombudsman Referral?
Receipt of your referral will be acknowledged within 10 working days via the email address you have provided. If the referral is a matter that should be considered by another area of the University under another policy, your complaint will be forwarded to that area. For matters relevant to the Student Ombudsman’s responsibilities, an investigation will commence to identify key issues, review relevant material, speak with key parties, and examine the application of relevant University policies, procedures, and associated legislation. Unless unforeseen delay is advised, the Griffith Student Ombudsman will provide written advice to you within 20 business days of the referral. If you remain dissatisfied with the outcome of the Step 3 process, you may lodge an external complaint with the National Student Ombudsman for an external review.
What will the Student Ombudsman do when reviewing my complaint?
When investigating a complaint that has been referred, the Griffith Student Ombudsman will:
- act independently to investigate the matter with a view to resolving concerns and improving University procedures and practices.
- remain neutral and not advocate for either side in a dispute.
- have the discretion to decide not to proceed with a matter if the Student Ombudsman finds insufficient grounds for referral.
- handle all matters confidentially and not disclose student identity without consent.
- seek access to relevant University records.
- interview all staff and students relevant to the case as deemed necessary by the Student Ombudsman.
- consult and apply University policies and procedures, legislation, and protocols relevant to the case.
- convene a meeting between the parties if the Griffith Student Ombudsman considers it necessary.
The form below is for current students who have a Griffith student ID number. Students will be required to log in before submitting a referral form.
Student Ombudsman Referral Form
The form below is for:
1. current Griffith students wishing to remain anonymous when submitting a formal complaint. While the University treats anonymous complaints seriously, it may not be possible to properly or fully investigate such a complaint, or to provide a decision or take action to resolve the complaint when the source of the complaint is unknown.
2. third parties (staff, family members, advocates, or support person) wishing to submit a formal complaint on behalf of a student. Complaints of this nature are required to be accompanied by a completed and signed copy of the Authority to release information or transact business on behalf of a student (ATH) form.
3. former Griffith students who had an active enrolment in the past 12 months, but do not have access to Griffith's single sign-on and wish to complain about their experiences as a student during that time.