Find out more about video counselling appointments

Video counselling appointments have the same principles as in-person appointments. You and your counsellor meet at an agreed time to discuss your difficulties and together you find ways that you can feel better, think more clearly study better and make other choices in life to help you live better.

Video counselling has shown to be just as effective and helpful as in-person appointments. Instead of an appointment on-campus in person, your counsellor will video call you for your appointment. It is a flexible and secure medium to seek help as you can have sessions in your own home or other private spaces that suit you and your privacy.

What is video counselling?

Some students find it difficult to attend in-person appointments for a variety of reasons such as being a digital campus student, difficulty travelling to campus, attending placement, having family and work commitments or they don't quite feel ready to talk to someone in person. Video counselling appointments allow you to get the help that you need in a more flexible way that suits your life better. The issues that students discuss are the same, the therapeutic approaches are the same and the privacy and confidentiality conditions are the same.

Please note that video counselling appointments are not suitable if you need more intensive or urgent support, such as if you are having suicidal thoughts or a history of such, are in a domestic violence situation or enduring mental health difficulties. If so, please contact us so we can find a more suitable way to support you.

Secure, confidential and private

Your privacy and confidentiality is very important to us. We only allow video counselling appointment to occur using Thera Link, which is an encrypted video therapy platform. After registering below a counsellor will be in touch to arrange an appointment time that suits you. Video calls has end-to-end encryption and does not keep any call data on its servers.

Accessing video counselling

Accessing video counselling appointments is a simple process, involving only a few steps. Please note, if you have already booked an appointment and waiting to see a counsellor or you have recently seen one at the service in-person, please attend your appointment and don't register for video appointments.

1. Carefully read the information on this page.

2. Register for video counselling appointments below.

3. Once registered, Counselling and Wellbeing will contact you to discuss your counselling needs and find a suitable time for an appointment.

Appointments are about 50 minutes in length. At times, we will suggest other forms of support, such as on campus in-person appointments if we believe that is a better way to support you.

Register for Video Counselling Appointments

Please complete the registration form for video counselling appointments. We want to make sure this is the most helpful service we can provide you. The counselling and wellbeing service will contact you within two business days to make an appointment for you or discuss other options for support. At times, we may recommend that you will benefit more from other services we provide, such as in-person appointments, email counselling exchanges or counselling messaging. This service is not suitable if you are in urgent need of assistance and if you feel you need more urgent help, please read about our other crisis support options.Your responses are secure and confidential.

Required fields are marked with an asterisk (*).
Your details
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Confidentiality and Privacy

Please read our agreement on confidentiality and consent here. (required)

I acknowledge that I have read the information above, the University Privacy Plan, and/or have had it fully explained to my satisfaction.

I acknowledge that Griffith University Counselling and Wellbeing will use de-identified and aggregated (statistical) data for the purposes outlined above.

I understand the limits to confidentiality.

By accessing Counselling and Wellbeing services I consent to use/release of the information above.

Privacy Plan agreement * Your privacy is important to us. The information you supply is confidential. For a copy of our privacy policy, go to Privacy Plan. (required).

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