About the service

The IT Service Centre provides a single point of contact for the IT needs of the University’s staff, students and community.

This service includes:

• Critical incident co-ordination
• General technical support
• Remotely accessing IT services
• Quotes and decommissioning of computer equipment
• Access issues including password management
• Assistance using the University’s learning management system

Service Availability

Trimester 1 and 2: Telephone and chat support available: Monday to Thursday: 7am to 10pm | Friday: 7am to 6.30pm | Saturday, Sunday and most public holidays 10am to 5pm. ANZAC Day 12pm - 5pm.

Closed: Good Friday and Easter Sunday.

Trimester 3: Telephone and chat support available: Monday to Thursday: 7am to 9pm | Friday: 7am to 6.30pm | Saturday, Sunday and most public holidays 10am to 5pm.

Closed: Christmas Day, Boxing Day and New Year's Day. Open: 8am to 5pm on  27, 30 and 31 December. Christmas Eve (24 Dec) closing at 5pm.

Between trimesters: Monday to Thursday 7.30am to 7pm | Friday: 7.30am to 6pm | Saturday, Sunday and public holidays 1 - 5pm.

For students in alternative Calendars such as QCGU, 6 week (accelerated online), medicine, dentistry, midwifery and nursing, please reference the trimester calendar to understand our service hours relative to your needs.