About the service
The IT Service Centre provides a single point of contact for the IT needs of the University’s staff, students and community.
This service includes:
Trimester 1 and 2: Telephone and chat support available: Monday to Thursday: 7am to 10pm | Friday: 7am to 6.30pm | Saturday, Sunday and most public holidays 10am to 5pm. ANZAC Day 12pm - 5pm.
Closed: Good Friday and Easter Sunday.
Trimester 3: Telephone and chat support available: Monday to Thursday: 7am to 9pm | Friday: 7am to 6.30pm | Saturday, Sunday and most public holidays 10am to 5pm.
Closed: Christmas Day, Boxing Day and New Year's Day. Open: 8am to 5pm on 23, 24, 27, 30 and 31 December.
Between trimesters: Monday to Thursday 7.30am to 7pm | Friday: 7.30am to 6pm | Saturday, Sunday and public holidays 1 - 5pm.
For students in alternative Calendars such as QCGU, 6 week (accelerated online), medicine, dentistry, midwifery and nursing, please reference the trimester calendar to understand our service hours relative to your needs.
How do I get this service?
We are very interested in hearing what you think of our services