About this service
This service supports the use of Lecture Capture, providing assistance with using the software, issue resolution, application and integration management, enhancement support and vendor liaison.
This service is for
- Academic staff
- professional staff
- HDR students
- undergraduate students
- postgraduate students.
What to expect
- Administering, managing and troubleshooting Lecture Capture (Echo360) software.
- Supporting end point recording devices such as microphones and video capture devices.
Support is available Monday to Friday 9 am to 5 pm.
The service is monitored (on-call) from 7 am to 10 pm weekdays and from 9 am to 5 pm weekends.
There are no direct internal costs associated with this service.
Activities undertaken as part of an Electronic Infrastructure Capital Plan (EICP) project will be costed back to that project via a time sheeting system.
External costs will be passed through to the project.
We are very interested in hearing what you think of our services