About this service

This service supports the use of Lecture Capture, providing assistance with using the software, issue resolution, application and integration management, enhancement support and vendor liaison.

This service is for

  • Academic staff
  • professional staff
  • HDR students
  • undergraduate students
  • postgraduate students.

What to expect

  • Administering, managing and troubleshooting Lecture Capture (Echo360) software.
  • Supporting end point recording devices such as microphones and video capture devices.

Support is available Monday to Friday 9 am to 5 pm.

The service is monitored (on-call) from 7 am to 10 pm weekdays and from 9 am to 5 pm weekends.

There are no direct internal costs associated with this service.

Activities undertaken as part of an Electronic Infrastructure Capital Plan (EICP) project will be costed back to that project via a time sheeting system.

External costs will be passed through to the project.

To access this service

  • To support the Lecture Capture Policy, a new lecture capture automated booking service has been introduced. This service will automatically book and record all lectures timetabled in Lecture Capture-enabled venues.
  • Seminars, tutorials, workshops, ad hoc lectures and all other teaching activities need to be booked by staff via the online booking form.


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