Request help

Specialist IT support for research environments

We support all Griffith staff and students and their external research collaborators, assisting them with their eResearch needs.
Below is a drop down menu of the many applications/environments that our team provides assistance with. Select the item and complete the associated form. A member of the eResearch and Specialised Platforms support team will be in touch.

I need help with...

Details Griffith ID (required) Full name (required) Email (required) Best contact number (required) Preferred method of communication (required)

Email
Phone
Face-to-face
Teams chat/call

High Performance Computing

What can we help with?

Position If other please specify Your school / institute / research group Your supervisor

Application to be installed?

Request details Describe what seems to be the problem? (required) File upload

If it would be helpful, attach some screen shots that depict the problem you are experiencing.

Privacy (required) Your privacy is important to us. Information you supply will be handled strictly in accordance with our Privacy Statement. (required)

I agree to the terms and conditions outlined in the Griffith University Privacy Statement.

Details Griffith ID (required) Full name (required) Email (required) Best contact number Preferred method of communication (required)

Email
Phone
Face-to-face
Teams chat/call

What can we help with?(required)

Who is your Lab Leader? (required)

Request details Describe what seems to be the problem? (required) File upload

If it would be helpful, attach some screen shots that depict the problem you are experiencing.

Privacy

Your privacy is important to us. Information you supply will be handled strictly in accordance with our Privacy Plan.

I have read and accept the conditions outlined in the Privacy Plan. (required)

Details Griffith ID Full name (required) Email (required) Best contact number (required) Preferred method of communication (required)

Redcap

I have a: (required)

What can we help with?(required)

Their full name (required) Their email address

Their full name (required) Their email (required)

Request details Describe what seems to be the problem? (required) File upload

If it would be helpful, attach some screen shots that depict the problem you are experiencing.

Privacy

Your privacy is important to us. Information you supply will be handled strictly in accordance with our Privacy Plan.

I have read and accept the conditions outlined in the Privacy Plan. (required)

Research Vault is a network share accessible from the internal Griffith University network and from home via Griffith VPN. Once you have completed the form below a member of eResearch services will contact you in order to create and give access to your network share, as well as assist in any training you may require.

Requester details

Griffith staff member completing this form

Name (required) Griffith Username (sNumber) (required) Griffith email address (required) Best Contact Number (required)

Project details Project Name (required) Related Project ID(s) (required) Primary Data Contact/Custodian (required) Secondary Data Contact (required) Project Description (required) Institute Affiliations (required) Group Affiliations (required) Ethics Approval Code (If Applicable) Project Grant (If Applicable) Data Retention End Date (required) Estimated Data Size in Terabytes (TB) (required) Storage Connection Type: SMB (Default) or NFS (required) Is this data created in collaboration with an entity external to Griffith? (required)

Privacy Your privacy is important to us. Information you supply will be handled strictly in accordance with our Privacy Statement.

I have read and accept the conditions outlined in the Privacy Statement. (required)

Research Drive is a network share accessible from the internal Griffith University network. Once you have completed the form below an entry in our project data tracking system will be made and a member of eResearch services will contact you in order to create and give access to your project share, as well as assist in any training you may require.

Details Griffith ID (required) Full name (required) Email (required) Best contact number Preferred method of communication (required)

Email
Phone
Face-to-face
Teams chat/call

Request details Project name (12 characters or less) (required)

Primary data owner (required)

Secondary data owner (required)

Project description (required) Research centre affiliated with this Project Expected Data retention (in years) Estimated data size Ethics approval code (if applicable) File upload

If it would be helpful, attach some screen shots that depict the problem you are experiencing.

Privacy

Your privacy is important to us. Information you supply will be handled strictly in accordance with our Privacy Plan.

I have read and accept the conditions outlined in the Privacy Plan. (required)

Details Griffith ID (required) Full name (required) Email (required) Best contact number Preferred method of communication (required)

Email
Phone
Face-to-face
Teams chat/call

Request details Category (required) Describe what seems to be the problem? (required) File upload

If it would be helpful, attach some screen shots that depict the problem you are experiencing.

Privacy

Your privacy is important to us. Information you supply will be handled strictly in accordance with our Privacy Plan.

I have read and accept the conditions outlined in the Privacy Plan. (required)

Details Griffith ID (required) Full name (required) Email (required) Best contact number Preferred method of communication (required)

Email
Phone
Face-to-face
Teams chat/call

Survey details Enter the survey ids you need assistance with. (required) The survey environment hosting your survey/s.

New LimeSurvey
Old LimeSurvey

What can we help you with?

Request details Describe what seems to be the problem? (required) File upload

If it would be helpful, attach some screen shots that depict the problem you are experiencing.

Privacy

Your privacy is important to us. Information you supply will be handled strictly in accordance with our Privacy Plan.

I have read and accept the conditions outlined in the Privacy Plan. (required)

Details Griffith ID (required) Full name (required) Email (required) Best contact number Preferred method of communication (required)

Email
Phone
Face-to-face
Teams chat/call

Request details

Customised Speech-To-Text instances have been superceded by the central Speech-To-Text portal (https://speechtotext.griffith.edu.au/). This service is FREE to use for Griffith staff and students. Users are able to login directly using their Griffith credentials.

Describe what seems to be the problem? (required) File upload

If it would be helpful, attach some screen shots that depict the problem you are experiencing.

Privacy

Your privacy is important to us. Information you supply will be handled strictly in accordance with our Privacy Plan.

I have read and accept the conditions outlined in the Privacy Plan. (required)