About the service
This service assists Griffith staff and students to access a variety of University Services, such as email, the internet and G and H drives.
This service is available to
All Griffith staff, students and community.
What can I expect?
- Troubleshooting access issues
- Resetting expired passwords
- Advice on how to access services
- Unlocking AD accounts
- Advising of account expiry and restoration process
- Support in the use of multi-factor authentication
Service Includes:
- Provision of sNumbers
Service Excludes:
Service Availability
| Days | Time |
|---|---|
| Monday to Thursday | 7 am to 7 pm |
| Friday | 7 am to 6 pm |
| Saturday | 10 am to 5 pm |
| Sunday | CLOSED |
| Special Dates | |
|---|---|
| 26 January 2026 - Australia Day | CLOSED |
| 3 April 2026 - Good Friday | CLOSED |
| 4 April 2026 - The day after Good Friday | CLOSED |
| 6 April 2026 - Easter Monday | CLOSED |
| 25 April 2026 - Anzac Day | CLOSED |
| 4 May 2026 - Labour Day | CLOSED |
| 5 October 2026 - King's Birthday | CLOSED |
| 25 December 2026 - Christmas Day | CLOSED |
| 28 December 2026 - Boxing Day | CLOSED |
Refer to the Academic Calendar and Key Dates for all calendars.
Service Availability: Official communications on current system outages, planned outages or upgrades and other important information relating to Griffith IT Services.
Cost
There is no cost associated with the use of this service.
How do I get this service?
Chat