About the service

This service assists Griffith staff and students to access a variety of University Services, such as email, the internet and G and H drives.

This service is available to

All Griffith staff, students and community.

What can I expect?

Service Includes:

• Troubleshooting access issues
• Resetting expired passwords
• Advice on how to access services
• Unlocking AD accounts
• Advising of account expiry and restoration process
• Support in the use of multi-factor authentication

Service Excludes:

• Provision of sNumbers

Service Availability

Trimester 1 and 2:

ANZAC Day: 12pm - 5pm

Closed for Easter: 9 April to 13 April 2020 inclusive.

Trimester 3:

Student vacation:

Closed: Christmas Day, Boxing Day and New Year's Day.

29 December to 31 December 2020 inclusive: 7:30am to 6pm

For students on alternative calendars such as QCGU, 6 week (accelerated online), medicine, dentistry, midwifery and nursing, please reference the trimester calendar for our service hours.

IT Service Status: official communications on current system outages, planned outages or upgrades and other important information relating to Griffith IT Services.

Trimester breaks:

Telephone support available: Monday to Thursday 7.30am to 7pm | Friday: 7.30am to 6pm | Saturday, Sunday and public holidays 1 - 5pm.

For students on alternative calendars such as QCGU, 6 week (accelerated online), medicine, dentistry, midwifery and nursing, please reference the trimester calendar for our service hours.

IT Service Status: official communications on current system outages, planned outages or upgrades and other important information relating to Griffith IT Services.