About the service

ITI – SMS provides data protection services via short-term backup and long-term archive. Backup protects data from human error or system corruptions. Archive protects data for compliance or legal reasons.

This service is available to

Corporate Systems.

What can I expect?

    Service Includes:

    • Short-term data protection via backup
    • Long-term data protection via archive
    • System recovery for corporate system
    • Ability to comply to Griffith standard and audit requirement
    • Data disposal and destruction for data in SMS backup and archive
    • Attend to audit (via internal request only)

    Service Excludes:

    • Backup and archive of any end user computing devices and data
    • Data hosted externally by service provider
    • Email system and cloud storage
    • Purchasing of backup and archiving software for projects
    • Data disposal and destruction for data hosted externally
    • Conduct of audit

Service Availability

Support is available – Monday to Friday 9:00am – 4:00pm

System is monitored (on-call) from:

  • 5:00pm – 10:00pm weekdays
  • 9:00am – 5:00pm weekends and public holidays..


There is no cost associated with the use of this service.


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