About the service

ITI – SMS provides data protection services via short-term backup and long-term archive. Backup protects data from human error or system corruptions. Archive protects data for compliance or legal reasons.

This service is available to

Corporate Systems.

What can I expect?

    Service Includes:

    • Short-term data protection via backup
    • Long-term data protection via archive
    • System recovery for corporate system
    • Ability to comply to Griffith standard and audit requirement
    • Data disposal and destruction for data in SMS backup and archive
    • Attend to audit (via internal request only)

    Service Excludes:

    • Backup and archive of any end user computing devices and data
    • Data hosted externally by service provider
    • Email system and cloud storage
    • Purchasing of backup and archiving software for projects
    • Data disposal and destruction for data hosted externally
    • Conduct of audit

Service Availability

Support is available – Monday to Friday 9:00am – 4:00pm

System is monitored (on-call) from:

  • 5:00pm – 10:00pm weekdays
  • 9:00am – 5:00pm weekends and public holidays..

Cost

There is no cost associated with the use of this service.

Feedback

We'd love to hear what you think of our services

Search the DS Service catalogue