About this service
This services provides advice and support for staff when purchasing, installing, configuring their phones, as well as help with troubleshooting faults.
We also provide support with call centre, teleconferencing and voicemail configuration and billing.
This service is for
- Academic staff
- professional staff
What to expect
Assistance with installing, relocating desk phone equipment and troubleshooting faults.
Although mobile devices are not supported, we will assist staff to check basic functions and facilitate the return of faulty devices to vendors for warranty repair. Once the warranty period has expired, support for the device is discontinued.
Costs of purchasing mobile devices are passed through to the requesting department.
There are no other costs associated to use this service.