About the service

Database management services administer the databases that underpin the University’s critical administrative and research information systems.

This service is available to

Academic staff, professional staff

What can I expect?

Service Includes:

  • The creation and administration of databases and database accounts
  • Storage management
  • Security management
  • Database connectivity
  • Backups and backup auditing
  • Upgrades and patching
  • Availability and performance monitoring and management
  • Assistance with database and database based application issue resolution

This service administers the PeopleSoft Student, Finance and HRM databases, Metadirectory database and other databases as negotiated with our customers.

Relational database management systems and versions supported include:

  • Oracle 12+
  • Microsoft SQLServer 2016+
  • MySQL 8+

Service Excludes:

  • Microsoft Access

Service Availability

Support is available - Monday to Friday 9:00am to 5:00pm.

The service is monitored (on-call) from 7:00am to 10:00pm weekdays and from 9:00am – 5:00pm weekends.


There are no direct costs associated with this service.

Development activities undertaken as part of an Electronic Infrastructure Capital Plan (EICP) project will be costed back to that project via a time sheeting system.

How do I get this service?


(07) 3735 6448


We'd love to hear what you think of our services

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