Access leading health services from the comfort of your own home
Telehealth enables you to receive quality care at home and is facilitated online through the use of Microsoft Teams. It involves the same level of diagnosis, treatment and prevention aspects that you’d receive with regular in-person consultations and it improves access to healthcare by reducing the need to travel.
* We are currently offering telehealth services in the following clinics: physiotherapy, exercise physiology, speech pathology, dietetics and psychology. Student telehealth services are also available for some disciplines.
Book a telehealth appointment
Convenient appointments
Expert practitioners
Open to the public
No referrals required
Getting started with Telehealth
STEP 1
Book an appointment
Call us to book an appointment.
Gold Coast: 1800 188 295
Mt Gravatt: 1800 188 295
STEP 2
Check your inbox
You will receive an email with your appointment information and a link to join the Microsoft Teams meeting.
Please contact the clinic if you need to reschedule or cancel your telehealth appointment.
STEP 3
Getting ready for your appointment
It is essential to have Microsoft Edge or Google Chrome as your browsers if you are using your desktop or laptop; or install the Microsoft Teams app from your App Store if you are using your mobile or device.
STEP 4
On the day of your appointment
Simply go to your email and click on the Join Teams meeting link.
Desktop or laptop users
It is essential to have Microsoft Edge or Google Chrome as your browsers.
*For Mac users, clicking on the ‘Join Teams meeting’ link may open Microsoft Teams in Safari with a message “Your browser does not support Teams meetings”. To rectify this, copy the top URL from Safari into Microsoft Edge or Google Chrome.
Mobile or device users
Please install the Microsoft Teams app from your App Store.
Note: you do not require a Microsoft Teams account to attend your telehealth appointment.
STEP 5
Join your telehealth consultation
Desktop or laptop users
Ensure you turn on both your camera and microphone.
Then click on the Join now button.
Mobile or device users
Ensure you turn on both your camera and microphone. Depending on your mobile or device, if you do not see the video button initially, try clicking on the … button > Share > Share video > Video > Start presenting.
STEP 6
Your consultation commences
Once you have turned on your camera and microphone and clicked on the ‘Join now’ button, your practitioner will be able to see that you have joined the meeting.
Depending on the number of patients who need to be seen, your practitioner may sometimes run late for the appointment. Please be patient and stay alert on your Teams meeting, your practitioner will aim to be with you as soon as possible.