About the service
This service supports the use Lecture Capture, providing assistance with using the software, issue resolution, application and integration management, enhancement support and vendor liaison.
This service is available to
Academic staff, professional staff, HDR students, undergraduate students, postgraduate students.
What can I expect?
- Administering, managing and troubleshooting Lecture Capture (Echo360) software
- Supporting end point recording devices such as microphones and video capture devices
Support is available - Monday to Friday 9:00am to 5:00pm.
The service is monitored (on-call) from 7:00am to 10:00pm weekdays and from 9:00am – 5:00pm weekends.
There are no direct internal costs associated with this service.
Activities undertaken as part of an Electronic Infrastructure Capital Plan (EICP) project will be costed back to that project via a time sheeting system.
External costs will be passed through to the Project.
We are very interested in hearing what you think of our services