About the service

This service supports the use Lecture Capture, providing assistance with using the software, issue resolution, application and integration management, enhancement support and vendor liaison.

This service is available to

Academic staff, professional staff, HDR students, undergraduate students, postgraduate students.

What can I expect?

Service Includes:

  • Administering, managing and troubleshooting Lecture Capture (Echo360) software

Service Excludes:

  • Supporting end point recording devices such as microphones and video capture devices

Service Availability

Support is available - Monday to Friday 9:00am to 5:00pm.

The service is monitored (on-call) from 7:00am to 10:00pm weekdays and from 9:00am – 5:00pm weekends.

Cost

There are no direct internal costs associated with this service.

Activities undertaken as part of an Electronic Infrastructure Capital Plan (EICP) project will be costed back to that project via a time sheeting system.

External costs will be passed through to the Project.

How do I get this service?

  • To support the Lecture Capture Policy, a new lecture capture automated booking service has been introduced.  This service will automatically book and record all lectures timetabled in the lecture capture-enabled venues
  • Seminars, tutorials, workshops, ad hoc lectures and all other teaching activities need to be booked by staff via the online booking form

Phone

Brisbane (07) 3735 5555

Gold Coast (07) 5552 5555

Feedback

We are very interested in hearing what you think of our services

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