About the service

Audio-visual services covers the design, installation, management and support of audio-visual equipment in theatres, seminar, tutorial, meeting and function rooms.

We also cover training and loans of equipment.

This service is for

  • Griffith University staff
  • authorised guests
  • off-campus Griffith Health facilities including Toowoomba, Warwick, Kingaroy and Stanthorpe

What to expect

  • Remote and onsite technical support for authorised audio-visual equipment.
  • Training to effectively operate and use the equipment.
  • Short assists: a scheduled 15-minute session with a technician.
  • Long assists: on-site assistance from a technician for an extended session.
  • Equipment tailored to event requirements and on-site technical support.
  • Event recording and live streaming.
  • Online equipment loans.
  • Delivery and setting up loan equipment.
  • Internet access for guests.
  • Facility bookings for Griffith University Theatre and Seminar Rooms.
  • Purchase and installation of authorised audio-visual equipment and consumables.
  • Technical advice on audio-visual solutions.
  • Connectivity and support for non-compatible hardware types and non-Griffith devices.
  • Hiring audio visual equipment for non-Griffith University use.

On-site campus support is available during the audio visual hours of operation.

Telephone support is available during Service Centre hours of operation.

Off-site support for Griffith University events or functions is available by prior arrangement.

There are no costs for the provision of support for video conferencing and audio-visual services in school and common-use spaces, or for internal Griffith events.

Video-conferencing and audio-visual support for external organisations on Griffith campuses can be provided, at a cost.

External vendor costs for purchase and installation of new audio-visual facilities are passed on to the requesting school or element.

How to access this service

Phone

For general enquiries, technical support or to book a long or short assist, call the IT Service Centre:

07 3735 5555 (Brisbane campuses)

07 5552 5555 (Gold Coast campus)

For onsite assistance during teaching, contact the priority service:

07 3735 6464

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