About the service

General technical support refers to a plethora of services for which the IT Service Centre (ITSC) provide assistance to the Griffith community. The ITSC will attempt to help the user solve specific problems with a product or service.  IT Service Centre analysts gather the customer’s information and determine the customer’s issue, analyzing the symptoms.

This includes troubleshooting methods such as remote desktop control, verifying physical layer issues, uninstalling/reinstalling basic software applications, verification of proper hardware and software set up, and assistance with navigating around applications.

If the ITSC analyst cannot resolve the issue they have the skills to log a job to the most appropriate team for resolution.

This service is available to

All Griffith staff, students and community.

What can I expect?

    Service Includes:

  • Wireless connections
  • Internet access and advice
  • Email and Google Apps support
  • Software installs and assistance
  • Printing and printer installs
  • Audio visual support
  • Video conference support
  • Support for Unified Collaboration tools such as WebEx, Jabber, Cisco phones
  • eResearch support
  • Common software applications support
  • Log in and password support
  • Unlocking accounts

Service Excludes:

  • Training
  • Unsupported devices
  • Bookings for rooms or equipment

Service Availability

Trimester 1 and 2:

Telephone support available: Monday to Thursday: 7am to 10pm | Friday: 7am to 6.30pm | Saturday, Sunday and most public holidays 10am to 5pm. ANZAC Day 12pm - 5pm.

Closed for Easter: 9 April to 13 April 2020 inclusive.

Trimester 3:

Telephone support available: Monday to Thursday: 7am to 9pm | Friday: 7am to 6.30pm | Saturday, Sunday and most public holidays 10am to 5pm.

Closed: Christmas Day, Boxing Day and New Year's Day.

Between trimesters:

Telephone support available: Monday to Thursday 7.30am to 7pm | Friday: 7.30am to 6pm | Saturday, Sunday and public holidays 1 - 5pm.

For students on alternative calendars such as QCGU, 6 week (accelerated online), medicine, dentistry, midwifery and nursing, please reference the trimester calendar for our service hours.

IT Service Status: official communications on current system outages, planned outages or upgrades and other important information relating to Griffith IT Services.

Cost

There is no cost associated with the use of this service.

How do I get this service?

Feedback

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