About the service

This service assists Griffith staff and students with usage of the Learning@Griffith system, the online learning and teaching system which academics can use to support the teaching of their courses (e.g. posting lecture slides/notes, online tests/assignment submission points) and students can access course material and interact with academics and colleagues (e.g. discussion boards, lecture recordings).

This service is available to

All Griffith staff, students and community.

What can I expect?

    Service Includes:

  • Turnitin/SafeAssignment submission help
  • General information about Learning@Griffith
  • Troubleshooting access issues

    Service Excludes:

  • Clearing assignments
  • Clearing quizzes
  • Adding staff to course sites as administrators
  • Providing Learning@Griffith access

Service Availability

Trimester 1 and 2:

Telephone support available: Monday to Thursday: 7am to 10pm | Friday: 7am to 6.30pm | Saturday, Sunday and most public holidays 10am to 5pm. ANZAC Day 12pm - 5pm.

Closed for Easter: 9 April to 13 April 2020 inclusive.

Trimester 3:

Telephone support available: Monday to Thursday: 7am to 9pm | Friday: 7am to 6.30pm | Saturday, Sunday and most public holidays 10am to 5pm.

Closed: Christmas Day, Boxing Day and New Year's Day.

Between trimesters:

Telephone support available: Monday to Thursday 7.30am to 7pm | Friday: 7.30am to 6pm | Saturday, Sunday and public holidays 1 - 5pm.

For students on alternative calendars such as QCGU, 6 week (accelerated online), medicine, dentistry, midwifery and nursing, please reference the trimester calendar for our service hours.

IT Service Status: official communications on current system outages, planned outages or upgrades and other important information relating to Griffith IT Services.

Cost

There is no cost associated with the use of this service.

How do I get this service?

Feedback

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