About the service

Management, of ad-hoc, volume, and annual software license agreements for the University.

This service is available to

Academic staff, professional staff, HDR students, undergraduate students, postgraduate students.

Service Provisions

Service Includes:

  • Management, of ad-hoc, volume, and annual software license agreements for the University
  • Management of appropriately licensed home-use rights for staff/students where available
  • Non-technical advice on licensing options
  • Management of the Electronic Infrastructure Recurrent Plan (EIRP)

Service is supported by:

  • Management of the Software Download Facility which provides electronic distribution of site and volume licenses to authorised clients
  • Maintenance of the standard software catalogue, which provides clients with information on University supported software by type and version

Service Excludes:

  • Does not supply to external clients

Service Availability

Self-help service available 24/7.

Client service staff available 9am-5pm working days.

Catalogued software licenses deployed to end-user computing devices within 1.5 days on average Specific “non-catalogue” software licenses deployed to end-user computing devices within 4 days on average.

Cost

There is no cost associated with the use of this service.

How do I get this service?

Technical issues contact the IT Service Centre (07) 3735 5555 or using the IT Service Centre Webform.

Phone

(07) 3735 3939

Feedback

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