About this service
This service assists with connection to Griffith systems from off campus.
This service allows access to restricted services such as library resources and files on G: and H: drives.
This service is for
- staff
- students
- Griffith community
What to expect
Assistance with:
- Library Proxy
- Virtual private network
- Network storage
- Remote AD (staff only)
- Mobile G: drive (staff only)
- internet provider faults and issues
- hardware maintenance
- unsupported devices
There is no cost associated with the use of this service.
Service Availability
Trimester 1 and 2:
Monday to Thursday | 7am to 10pm |
Friday | 7am to 6.30pm |
Saturday, Sunday and most public holidays | 10am to 5pm |
ANZAC Day: 12pm - 5pm
Closed for Easter: 9 April to 13 April 2020 inclusive.
Trimester 3:
Monday to Thursday | 7am to 9pm |
Friday | 7am to 6.30pm |
Saturday, Sunday and most public holidays | 10am to 5pm |
Student vacation:
Monday to Thursday | 7:30am to 7pm |
Friday | 7:30am to 6pm |
Saturday, Sunday and most public holidays | 1pm to 5pm |
Closed: Christmas Day, Boxing Day and New Year's Day.
29 December to 31 December 2020 inclusive: 7:30am to 6pm
For students on alternative calendars such as QCGU, 6 week (accelerated online), medicine, dentistry, midwifery and nursing, please reference the trimester calendar for our service hours.
IT Service Status: official communications on current system outages, planned outages or upgrades and other important information relating to Griffith IT Services.
Trimester breaks:
Telephone support available: Monday to Thursday 7.30am to 7pm | Friday: 7.30am to 6pm | Saturday, Sunday and public holidays 1 - 5pm.
For students on alternative calendars such as QCGU, 6 week (accelerated online), medicine, dentistry, midwifery and nursing, please reference the trimester calendar for our service hours.
IT Service Status: official communications on current system outages, planned outages or upgrades and other important information relating to Griffith IT Services.