About this service

This service assists with connection to Griffith systems from off campus.

This service allows access to restricted services such as library resources and files on G and H drives.

This service is for

  • Staff
  • students
  • Griffith community.

What to expect

  • internet provider faults and issues
  • hardware maintenance
  • unsupported devices.

There is no cost associated with the use of this service.

Service Availability

Trimester 1 and 2: Telephone and chat support available: Monday to Thursday: 7am to 10pm | Friday: 7am to 6.30pm | Saturday, Sunday and most public holidays 10am to 5pm. ANZAC Day 12pm - 5pm.

Closed: Good Friday and Easter Sunday.

Trimester 3: Telephone and chat support available: Monday to Thursday: 7am to 9pm | Friday: 7am to 6.30pm | Saturday, Sunday and most public holidays 10am to 5pm.

Closed: Christmas Day, Boxing Day and New Year's Day. Open: 8am to 5pm on  27, 30 and 31 December. Christmas Eve (24 Dec) closing at 5pm.

Between trimesters: Monday to Thursday 7.30am to 7pm | Friday: 7.30am to 6pm | Saturday, Sunday and public holidays 1 - 5pm.

For students in alternative Calendars such as QCGU, 6 week (accelerated online), medicine, dentistry, midwifery and nursing, please reference the trimester calendar to understand our service hours relative to your needs.

To access this service

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