I've followed the Mac getting connected guides, but it's still not working

1. Did you forget all existing Griffith Wi-Fi connection as per step 1.  If you did not do this step, the setup will fail. See instructions below to resolve this issue.

2. Have you followed the Mac step by step instructions? (There are 14 steps to get connected)

3. Are you experiencing errors such as Mac Profile Installation error?  See below for more information.

Don't forget Tech Assist is available for face to face support at Nathan or Gold Coast campuses 9 - 4am Mon - Fri.

Wi-Fi network could not be joined or profile installation failed (error -603)

Follow these instructions to enable your Mac to install Griffith Wi-Fi profile.  You need your Mac Keychain password (by default this is the same as your Mac login password).  This guide is written for Mac OS Mojave (10.14) and above.

Mac error -603 ORMac cannot connect error

1. Under System Preferences > click Profiles icon > highlight the Griffith University Wi-Fi settings under user profile> click - to remove.

Remove user profile></div></li>
  <li>Click <em>Ok</em> then click <em>Apply</em> and close the <em>Network Preferences</em></li>
  <li>Go to <em>Applications</em> then <em>Utilities</em></li>
  <li>Start <em>Keychain Access</em> application</li>
  <li>As per screenshot below remove all 'Internet Connect', 'AirPort network password' and other entries that named <em>Griffith University</em><br />
  <div class=

2. Open Keychain Access on your Mac (you can do this via a Mac Spotlight Search > search Keychain)

3. Under Category (left hand panel at bottom) > click certificates > highlight Griffith Certificate (wireless.griffith.edu.au) > press delete.

Locate Griffith certificate

4.  Click Delete when prompted to delete wireless.griffith.edu.au.  You may then be asked for your keychain password (by default this is the same as your Mac login password).

Delete certificate

5. Follow Mac Getting Connected guides, ensuring you forget existing Griffith Wi-Fi connections (step 1).

How to reconnect after forget Wi-Fi network

Follow these instructions to connect your Mac fsad.

1. Under System Preferences > click Profiles icon > highlight the Griffith University Wi-Fi settings under user profile> click - to remove.

Profiles

2. Select the Griffith University Wi-FI network from your Mac list of networks.  When prompted to enter credentials, enter the following:

  • Mode: Select EAP-TLS from dropdown
  • Identity: Select your sNumber@email address from dropdown
  • Username:  Type your sNumber@emaill address (as per identity)
  • Click: Remember this network
EAP-TLS credenitals

3. You may be prompted to change access permissions. Enter you Mac keychain password.

Keychain Password

Mac profile installation error -25293

Follow these instructions to enable your Mac to install Griffith Wi-Fi profile.  You need your Mac Keychain password (by default this is the same as your Mac login password).  This guide is written for Mac OS Mojave (10.14) and above.

Mac error -25293

1. Under System Preferences > click Profiles icon > highlight the Griffith University Wi-Fi settings under user profile> click - to remove.

Remove user profile></div></li>
  <li>Click <em>Ok</em> then click <em>Apply</em> and close the <em>Network Preferences</em></li>
  <li>Go to <em>Applications</em> then <em>Utilities</em></li>
  <li>Start <em>Keychain Access</em> application</li>
  <li>As per screenshot below remove all 'Internet Connect', 'AirPort network password' and other entries that named <em>Griffith University</em><br />
  <div class=

2. Open Keychain Access on your Mac (you can do this via a Mac Spotlight Search > search Keychain)

3. Under Keychains > right click on login > select Lock Keychain "login". Note: If key chain is already locked, proceed to step 4.

Lock Keychain

4. Under Keychains > right click on login > select Unlock Keychain "login".  You will be prompted to enter your keychain password  (by default this is the same as your Mac login password).

Unlock Keychain

5. Follow Mac Getting Connected Guides

Mac OS Remove existing Griffith Wi-Fi connections

This guide is written for Mac OS Mojave (10.14) and above.

1. Open System Preferences > Network > select Wi-Fi (left hand panel) > click Advanced.

Griffith Wi-Fi advanced

2. Select Griffith University and eduroam from Preferred Networks section > click - > OK > Apply.

screenshot preferred networks
I've changed my password via Griffith Portal, how do I update my password on my device to be able to connect to the Griffith University wireless network.
Depending upon the MacOS version you are running, you may experience Wi-Fi connection errors (keychain errros) when you change your password. You will need to forget your existing connection and follow the Mac Getting Connected Guides to set up your Wi-Fi again.
  1. Open your Mac System Preferences
  2. Select Profiles
  3. Highlight the Griffith University WiFi settings user profile then click - to remove
  4. Follow the Mac Getting Connected Guides to set up your Mac Wi-Fi again.
I've followed the connection guide to get connected but it's still not working.
The best thing to do now is to and start again. See the configuration guide below on how to perform a 'clean up'.
I use my favourite VoIP application to make phone calls, but when I connect to the Griffith University wireless network the application is not working.
There are hundreds of different VoIP applications and it's impossible to know how they all work and which ports they use. Most VoIP applications (including X-Lite, ExpressTalk, etc.) are configurable and can work while you are connected to the Griffith University wireless network. Go to settings of your VoIP application and manually set the ports that the application uses:
  • SIP Control Port: 5060
  • Media Port range: 16384 - 1640
Mac OS X Versions
  • Mac OS X 10.9 - Mavericks - End of life
  • Mac OS X 10.10 -Yosemite - End of life
  • Mac OS X 10.11 - El Capitan - End of life 2018
  • Mac OS X 10.12 - Sierra - End of life Oct 2019
  • Mac OS X 10.13 - High Sierra
  • Mac OS X 10.14 - Mojave
  • Mac OS X 10.15 - Catalina - NOVEMBER 2019: NOT RECOMMENDED FOR GRIFFITH STAFF

If you require assistance please contact the IT Service Centre or  Tech Assist for face to face support at Nathan or Gold Coast campuses 9 - 4am Mon - Fri.