What type of decisions can be reviewed?

Students can request reviews of the following types of University decisions:

  • An academic decision in relation to their studies. For example, final grades, progression, honours classification, exclusion, termination of candidature, eligibility to graduate, special consideration, deferred exams.
  • An administrative decision. For example, fees, admission, enrolment and attendance,termination of scholarship.

Refer to Tables 1, 2 and 3 of the Student Review and Appeals Policy for a full list of University decisions that may be reviewed.

What is the University’s process for requesting a review or an appeal of a decision?

The University has a three step process for reviewing decisions.

Step 1: Understanding the decision

Students must informally contact the decision-maker in person or in writing to obtain an explanation of the decision, any additional information about the decision, check any details and correct any misunderstandings.

Step 2: Reviewing the decision

If the matter cannot be resolved informally in Step 1, students may request a review of the decision to the relevant review officer using the Review of a Decision Form.

Step 3: Appealing the decision

If, after completing Steps 1 and 2, the student is still dissatisfied with the outcome, they may appeal the outcome of the review to the relevant Appeal Body (refer to Tables 1, 2 and 3 of the University’s Student Review and Appeals Policy ).

Note that not all decisions can be appealed.

How do staff and students know who the Review Officer or Appeal Body is for a specific decision?

Tables 1, 2 and 3 of the University’s Student Review and Appeals Policy provides detailed advice on decisions that can be reviewed and identifies the initial Decision Maker, Review Officer and, where applicable,
the Appeal Body/Officer.

What is the timeframe for requesting a review or appeal?

Unless specified otherwise in a University policy, the timeframe for applying for a review is within 10 working days of the original decision.

You should be aware that during this 10 day period students are expected to also undertake Step 1 – making contact with the initial decision maker to understand the decision. This is an important step in gathering information on which to base your application for review.

Similarly, the timeframe for appealing a decision is within 10 working days of notification of the review decision, unless a different timeframe is specified in a University policy.

Who can help me submit a review?

If you need help you can speak with support staff in the Student Representative Organisations, Student Administration Centre, Student Services, HDR Advocates.  If you are an international student - contact your International Student Advisor.

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