Purpose of this Form
This form must be used if a student wants to raise a concern regarding:
- their treatment as a student;
- the quality or delivery of a service provided by the University; or
- the conduct of staff or students as not being in accordance with the expectations set out in Griffith University’s policies or Student Charter.
This form does not apply to complaints involving:
- allegations of bullying, harassment and discrimination by staff members. These matters are dealt with through the University’s Resolution of Complaints of Workplace Harassment, Bullying or Discrimination Procedures;
- allegations of bullying, harassment and discrimination by other students. These matters are dealt with through the University’s Student Misconduct Policy and Student Misconduct Procedures;
- student requests for review or appeals of University decisions. These matters are dealt with through the Student Review and Appeals Policy and the Student Review and Appeals Procedures; or
- allegations which constitute misconduct or serious misconduct by a staff member. These matters are dealt with through the Griffith University Academic Staff Enterprise Agreement and the Griffith University General Staff Enterprise Agreement.
- Any student is entitled to lodge a complaint with Griffith University.
- To lodge a complaint you need to complete this form. The information you provide (on this form) will be used to determine the appropriate course of action.
- In order to address the matter, the details of your complaint will be provided to the responsible officer for complaints handling of the University.
- If your complaint is about someone's behaviour, it is likely that the responsible officer will provide the details of your complaint to the person identified to allow them to respond. The details of your complaint may also be provided to other University staff as required.
- After you have submitted this form you will receive acknowledgement within 10 working days.
- While the University treats complaints reported anonymously seriously it may be unable to either properly or fully investigate such a complaint or provide a decision or take action to resolve the complaint, when the source of the complaint is unknown.