Who do I contact at Step 1?

NOTE: this list is a guide and is not comprehensive in terms of informal resolution contacts.

Staff Conduct Concerns

Academic Staff

  • Approach the relevant Course Convenor. Check the relevant course profile via the Program and Courses website or the Learning@Griffith course site, for contact details. If unable to contact the relevant person, contact another staff member in the relevant school for assistance.
  • If unsure of how to raise your concerns with the relevant person or service area or you feel unable to address challenging situations on your own, you can seek the assistance of a Student Advocate.
  • If you are an English Language student and the matter is specific to academic staff employed by GELI (Griffith English Language Institute), contact the Assistant Director of Studies (ADoS). Search for ADoS in the Staff Directory for contact details.

General/professional staff

  • Approach the person concerned directly. If unable to contact the relevant person, approach another officer in the relevant service area for assistance. Search for the relevant person or service area in the Staff Directory for contact details.
  • If unsure of how to raise your concerns with the relevant person or service area or you feel unable to address challenging situations on your own, you can seek the assistance of a Student Advocate.

Student Conduct Concerns

Individual or a Group of students other than HDR candidates

  • Approach the person or group concerned directly.
  • If you feel unable to raise the issues directly with the student(s) concerned, please bring the behaviour to the attention of the Course Convenor (if it concerns another student in your course). Check your relevant course profile via the Program and Courses website or the Learning@Griffith course site, for contact details.
  • If you are in a shared space of the University and the identity of the student(s) is unknown to you and you feel unsafe to approach the person, contact campus Security at the time of the event or use student feedback to report the event.

Individual or a Group of HDR Candidates

  • Approach the person or group concerned directly.
  • If you feel unable to raise your concerns with the student(s) concerned, please bring the behaviour to the attention of the Course Convenor (if it concerns another student in your course). Check your relevant course profile via the Program and Courses website or the Learning@Griffith course site, for contact details.
  • If you are in a shared space of the University and the identity of the student(s) is unknown to you and you feelunsafe to approach the person, contact campus Security at the time of the event or use student feedback to report the event.

Student Society/Organisation

  • Approach the person or group concerned directly.
  • If you feel unable to raise matters directly with the student(s) concerned, please bring the behaviour to the attention of the relevant Student Organisation or Association.
  • If you are in a shared space of the University and the identity of the student(s) is unknown to you and you feel unsafe to approach the person, contact campus Security at the time of the event or use student feedback to report the event.

University Services Concerns

Campus services

Accommodation, Griffith University Residential Colleges, Sporting, Food Retail Facilities, Facilities Management, Parking and Security.

  • Approach a front-line representative of the service area concerned within Campus Services directly or use student feedback to provide feedback.
  • If unsure of how to raise your concerns with the relevant person or service area or you feel unable to address challenging situations on your own, you can seek the assistance of a Student Advocate.

Transport Services

Nathan/Mt Gravatt intercampus bus and Gold Coast/Nathan intercampus bus

  • Approach a front-line representative of the service area concerned directly or use student feedback to provide feedback.
  • If unsure of how to raise your concerns with the relevant person or service area or you feel unable to address challenging situations on your own, you can seek the assistance of a Student Advocate.

Information Services

Library and Learning Resources, Academic/Learning/Study Support and IT Services.

  • Approach a front-line representative of the service area concerned within Digital Solutions directly or use student feedback to provide feedback.
  • If unsure of how to raise your concerns with the relevant person or service area or you feel unable to address challenging situations on your own, you can seek the assistance of a Student Advocate.

Program, Course and Teaching Quality

Learning and Teaching Matters, Professional Accreditation, Placements, Assessment.

  • Approach the person concerned directly – I.e. your tutor or course convenor. If you are not able to reach that relevant person, you can approach your program advisor. Check the relevant course or program profile via the Program and Courses website or the Learning@Griffith course site, for contact details.
  • Alternatively, use student feedback and surveys to provide feedback.
  • If unsure of how to raise your concerns with therelevant person or service area or you feel unable to address challenging situations on your own, you can seek the assistance of a Student Advocate.

Student Administration 

Admissions, Enrolments, Fees, Examinations, Timetabling, graduations, and Student Centre Services

  • Approach a front-line representative of the service area concerned within Student Administration directly or use student feedback to provide feedback.
  • If unsure of how to raise your concerns with the relevant person or service area or you feel unable to address challenging situations on your own, you can seek the assistance of a Student Advocate.

International Student support

International Admissions, Compliance and Student Advisory

  • Approach a front-line representative of the service area concerned within International Student Support directly or use student feedback to provide feedback.
  • If unsure of how to raise your concerns with the relevant person or service area or you feel unable to address challenging situations on your own, you can seek the assistance of a Student Advocate.

Student Services

Counselling, Student Equity and Disability, Welfare and Student Liaison

  • Approach a front-line representative of the service area concerned within Student Services directlyor use student feedback to provide feedback.
  • If unsure of how to raise your concerns with the relevant person or service area or you feel unable to address challenging situations on your own, you can seek the assistance of a Student Advocate.

Student Success Unit

Careers and Employment, Peer Mentoring, Tutoring Support, Scholarships.

  • Approach a front-line representative of the service area concerned within Student Success Unit directly or use student feedback to provide feedback.
  • If unsure of how to raise your concerns with the relevant person or service area or you feel unable to address challenging situations on your own, you can seek the assistance of a Student Advocate.