Discover more about email counselling exchanges
Email counselling exchanges (ECE) have the same principles as in-person appointments on campus and video counselling. It is an effective opportunity to discuss personal issues with a counsellor who will attempt to understand and help you consider any changes you want to make in your life. Instead of an appointment on-campus in person, emails are exchanged between you and a counsellor. It is a flexible and effective medium to seek help as you write emails in a time most convenient to you.
Flexible and convenient
You don't need to stick to the weekly schedule—some of the students who use this service wait two to three weeks between each email exchange. In addition, some students get what they need from two exchanges, so you don't need to use the allocated six exchanges. You can stop using the service at any time, but please let us know when you do, so we can ask for some feedback and ask you to fill in a post-counselling questionnaire.
Things change—if your situation changes during exchanges and you feel you need more urgent support or help, please contact Counselling and Wellbeing via phone or make an in-person appointment. We can then arrange more appropriate support for your needs. In addition, take note of our crisis support options.
Once you are registered and connected, you can have a maximum of six email exchanges with a counsellor during a calendar year. The counsellor will use seven days (notwithstanding unforeseen circumstances) to respond to your email, however they will usually respond sooner. If you continue to require our support after six exchanges, we may suggest other counselling options to help you feel better, such as in-person or video counselling sessions.
There may be times when personal difficulties impact negatively on your academic performance. Due to this, you may need to apply for flexible arrangements such as extensions, deferred examinations, special consideration, withdrawal due to special circumstances or a leave of absence. The role of the counselling and wellbeing service is to provide counselling and documentation may only be provided at the counsellor's discretion.
We maintain confidentiality and will not disclose anything to anybody about you unless you ask us to do so, give permission to do so, we are required by law or there are compelling reasons such as significant risk to you or someone else. We keep confidential documents securely for the required number of years after your last contact with us. Your email exchanges will only be handled by your counsellor and kept securely and privately on our data system. Our data system is separate and independent from the Griffith University student data system.
Your progress using email exchanges is evaluated by asking you to complete a brief questionnaire at the end of each month that you have used the service. Your responses are anonymous and confidential. We do this to ensure that our service is helping you and other students. If you feel that it is not helping, please let us know so we can find other options that are more suitable to help you feel better.
How to access email exchanges
Accessing ECE is simple process, involving only a few steps.
1. Carefully read the information about ECE on this page.
2. Set up a free ProtonMail email account. It only takes a few minutes.
3. Register for email counselling exchanges in the form below.
After you have registered, a counsellor will contact you via your ProtonMail account to start your counselling exchanges. All exchanges will occur via that email account to maintain your confidentiality and privacy.
Register for email counselling exchanges
Please complete the registration form for email counselling exchanges. We want to make sure this is the most helpful service we can provide you. A counsellor will contact you within two business days to start your exchanges. At times, we may recommend that you will benefit more from other services we provide, such as in-person sessions or video counselling appointments. This service is not suitable if you are in urgent need of assistance. You can explore our crisis and urgent need support options.
Please set up your ProtonMail email account before completing the registration process.
Need to know more?
If you have any questions about email counselling exchanges, please don't hesitate to get in touch with us.