Ongoing counselling at your fingertips

Counselling messaging gives you access to ongoing support quickly and conveniently. It is suitable if you are seeking counselling help, have questions about your mental health or simply, just feel like you need to talk to someone. We understand that some students need ongoing support, so there is no limit to the number of times you can use this service throughout the year. It can provide you with support and assistance to feel better, perform better academically and thrive in your life and university degree. It is a responsive and flexible medium, so you can get support without making an appointment.

Does Counselling Messaging suit you?

We know students sometimes need ongoing counselling support or they may have particular questions relating to their own mental health, situation or struggles. You may also feel like you want to discuss your situation with a counsellor without making an in-person appointment. Counselling messaging provides this as it is a confidential, flexible and responsive service that can offer you help sooner without making an appointment.

If you are already connected to our other support services, such as email counselling exchanges (ECE) or seeing a counsellor at our service, please do not use CM until you are finished with your in-person counselling or ECE.

Please note that CM is not suitable if you need more intensive or urgent support, such as having suicidal thoughts or enduring mental health difficulties. If so, please get in touch with us so we can find a more suitable way to support you.

Responsive and flexible

Having access to counselling messaging means you can message a counsellor anytime it suits you, sometimes frequently, sometimes less frequently. Some students who use this service contact us only during stressful periods, while others are in contact more regularly.

Over time, your circumstances can change and you may feel you need more urgent or intensive support. If so, you can let us know via text or call Counselling and Wellbeing to make an in-person appointment. We can then arrange more appropriate support for your needs. Also take note of our crisis support options and Mental Wellbeing Support Line found here. Your wellbeing is important to us, and we would like to help you the best we can.

Secure, confidential and private

Your privacy and confidentiality is very important to us. We only allow counselling messaging using the Wire app. Wire is a free, simple and fast encrypted messaging app, regarded as the most secure app by using complete end-to-end encryption. This means that the privacy of our counselling conversations is absolutely guaranteed. It is user-friendly and downloading the app only takes a few minutes. It is available on iOS, Android and as a web version.

To ensure your privacy and confidentiality, we only allow counselling conversations to occur using messages exchanged on the Wire app.


A student can have unlimited counselling messages exchanges once they are registered and connected. You have access to the service throughout the calendar year. However, due to unforeseen circumstances the service may be closed for periods at a time. The counsellor will use maximum two business days (notwithstanding unforeseen circumstances) to respond to your message, however they will usually respond sooner. If your circumstances change or worsen, we may suggest that you use some of our other services, such as in-person sessions, video counselling or email counselling exchanges.


There may be times when personal difficulties impact negatively on your academic performance. Due to this, you may need to apply for flexible arrangements such as extensions, deferred examinations, special consideration, withdrawal due to special circumstances or a leave of absence. The role of the counselling and wellbeing service is to provide counselling, and documentation may only be provided at the counsellor's discretion.


We maintain confidentiality and will not disclose anything to anybody about you unless you ask us to do so, give permission to do so, we are required by law or there are compelling reasons such as significant risk to you or someone else. We keep confidential documents securely for the required number of years after your last contact with us. Your counselling messages will only be handled by your counsellor and kept securely and privately on our data system. Our data system is separate and independent from the Griffith University student data system.


Your progress using counselling messages is evaluated by asking you to complete a brief questionnaire every two weeks that you have used the service. Your responses are anonymous and confidential. We do this to ensure our service is helping you and other students. If you feel it is not helping, please let us know so we can find other options that are more suitable to help you feel better.

How to use counselling messaging

Write in detail

Use long messages rather than short ones. In order for your counsellor to give more detailed ways of how things can improve for you, it is important for them to have all the information. Try to give detailed and considered responses to questions and when you are telling your story. This way the help and support is more tailored so you get feel better sooner.

Response time

We usually respond to messages every other day, however our maximum response time is four business days (notwithstanding unforeseen circumstances). We do not respond to messages during evenings, weekends or public holidays. In order for you to receive the best tailored counselling we can give you using messaging, we set aside time during the day to give our conversations the full attention they need and deserves. Be patient—we will help. Please use our crisis after-hours support line if you feel you need more urgent support.

How to access counselling messaging

Accessing counselling messaging is a simple process, involving only a few steps.

1. Carefully read the information about CM on this page.

2. Download the free Wire app to your mobile device or computer and create a personal account. It only takes a few minutes.

3. Register for counselling messaging below.

After you have registered, a counsellor will contact you via your Wire app to start your counselling message exchanges. The counselling conversation will occur via the Wire app to maintain your confidentiality and privacy.

Register for counselling messaging

Please complete the registration form below for counselling messaging. This form will take about two minutes to complete, as we want to make sure this is the most helpful service we can provide you. A counsellor will contact you within two business days to start your counselling conversation. At times, we may recommend that you will benefit more from other services we provide, such as in-person appointments or Email Counselling Exchanges. This service is not suitable if you are in urgent need of assistance and if you feel you need more urgent help, please read about our other crisis support options.

You must download the Wire app and create a Wire account before completing the registration process. We will ask you for your Wire username during registration. This is the username we will always contact you on for our counselling conversations.

Required fields are marked with an asterisk (*).
Your details
You must have downloaded the Wire app and created an account before completing this form. If you haven't, please go read the information above to do so. Please ensure that this username is correct as we will contact you on this username. This is not your email, it is a username you have created in WIRE when registering.
Improving outcomes for students
Evaluation questionnaire To help us have a deeper understanding of how we can help you and other students better, we ask you kindly for permission to send you a brief questionnaire once per month. Your responses to the questionnaire will only take a few minutes to complete and will be anonymous. If you do not want to complete it you will still be able to use our service and you will not be disadvantaged in any way. By checking the box, you give permission to send you a brief questionnaire about how you like our services and whether you think they are helping you feel better. If you do not want to complete it, please scroll down to the confidentiality and privacy requirements.
Counselling confidentiality agreement * Counselling and wellbeing service maintains confidentiality and do not disclose anything to anybody about you unless you ask us to do so and this is agreed at interview, you give us written permission, we are required by law or when there are compelling reasons, such as significant risk to you or someone else. We keep confidential documents for the required number of years after last contact as required by law.
Privacy Plan agreement * Your privacy is important to us. The information you supply is confidential. For a copy of our privacy policy, go to Privacy Plan.

Need to know more?

If you have any questions about counselling messaging, please don't hesitate to get in touch with us.

Contact Counselling and Wellbeing

Get in contact with us or book an appointment to see how we can help.

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