Ongoing counselling at your fingertips
Counselling messaging gives you access to ongoing support quickly and conveniently. It is suitable if you are seeking counselling help, have questions about your mental health or simply, just feel like you need to talk to someone. We understand that some students need ongoing support, so there is no limit to the number of times you can use this service throughout the year. It can provide you with support and assistance to feel better, perform better academically and thrive in your life and university degree. It is a responsive and flexible medium, so you can get support without making an appointment.
Secure, confidential and private
Your privacy and confidentiality is very important to us. We only allow counselling messaging using the Wire app. Wire is a free, simple and fast encrypted messaging app, regarded as the most secure app by using complete end-to-end encryption. This means that the privacy of our counselling conversations is absolutely guaranteed. It is user-friendly and downloading the app only takes a few minutes. It is available on iOS, Android and as a web version.
To ensure your privacy and confidentiality, we only allow counselling conversations to occur using messages exchanged on the Wire app.
A student can have unlimited counselling messages exchanges once they are registered and connected. You have access to the service throughout the calendar year. However, due to unforeseen circumstances the service may be closed for periods at a time. The counsellor will use maximum two business days (notwithstanding unforeseen circumstances) to respond to your message, however they will usually respond sooner. If your circumstances change or worsen, we may suggest that you use some of our other services, such as in-person sessions, video counselling or email counselling exchanges.
There may be times when personal difficulties impact negatively on your academic performance. Due to this, you may need to apply for flexible arrangements such as extensions, deferred examinations, special consideration, withdrawal due to special circumstances or a leave of absence. The role of the counselling and wellbeing service is to provide counselling, and documentation may only be provided at the counsellor's discretion.
We maintain confidentiality and will not disclose anything to anybody about you unless you ask us to do so, give permission to do so, we are required by law or there are compelling reasons such as significant risk to you or someone else. We keep confidential documents securely for the required number of years after your last contact with us. Your counselling messages will only be handled by your counsellor and kept securely and privately on our data system. Our data system is separate and independent from the Griffith University student data system.
Your progress using counselling messages is evaluated by asking you to complete a brief questionnaire every two weeks that you have used the service. Your responses are anonymous and confidential. We do this to ensure our service is helping you and other students. If you feel it is not helping, please let us know so we can find other options that are more suitable to help you feel better.
How to access counselling messaging
Accessing counselling messaging is a simple process, involving only a few steps.
1. Carefully read the information about CM on this page.
2. Download the free Wire app to your mobile device or computer and create a personal account. It only takes a few minutes.
3. Register for counselling messaging below.
After you have registered, a counsellor will contact you via your Wire app to start your counselling message exchanges. The counselling conversation will occur via the Wire app to maintain your confidentiality and privacy.
Register for counselling messaging
Please complete the registration form below for counselling messaging. This form will take about two minutes to complete, as we want to make sure this is the most helpful service we can provide you. A counsellor will contact you within two business days to start your counselling conversation. At times, we may recommend that you will benefit more from other services we provide, such as in-person appointments or Email Counselling Exchanges. This service is not suitable if you are in urgent need of assistance and if you feel you need more urgent help, please read about our other crisis support options.
You must download the Wire app and create a Wire account before completing the registration process. We will ask you for your Wire username during registration. This is the username we will always contact you on for our counselling conversations.
Need to know more?
If you have any questions about counselling messaging, please don't hesitate to get in touch with us.