Counsellors run live-text chat sessions where students can talk with a counsellor without making an appointment. These are available during semester on the following times:
- Wednesday at 10:00 - 11:00am
- Friday at 10:00 - 11:00am
What to expect
The service is staffed by the counsellors from Counselling and Wellbeing and is based solely on text and chat via the Google Hangouts function (previously called Google Chat), located in your email dashboard.
It's a live-text one to one chat service and we may be chatting to more than one student at the same time, which might mean a slight delay in replying at times. This is not a group chat, and contacting us via ‘Chat with a Counsellor’ is confidential.
It is common for the counsellor to suggest websites or send you links and resources that may be suitable and helpful to your situation.
When not to use this service
If you are having suicidal thoughts or you are considering self harm - please contact 000 for an ambulance, or an acute mental service at your nearest hospital. The ‘Chat with a Counsellor’ service can not respond to situations of high risk, or immediate or urgent distress. Please click here for information on crisis contacts.
The techy stuff
Chat with a Counsellor is delivered using Google Hangouts (previously called Google Chat) function. Log in to your student email via the Griffith website. You then access the Google Hangouts function within your email Dashboard (usually on your left on a desktop). You click the ‘+ sign’ (New Conversation) then enter email@example.com in the appearing box. You should then be connected to the counsellor to ask your question or start your chat.
All internet connections, particularly those from mobile devices, can suffer from dropouts and interruptions - if you lose contact with the service, please reconnect.
Student Information Sheet
The first thing the counsellor will send you is a link to a brief survey for you to fill out prior to your chat. The questions will only take 1-2 minutes to complete.
Feedback and Quality
After you finish your chat session with the counsellor you will receive a link in your student email asking for some feedback. It will have a few questions about whether the chat session was useful, which helps us to improve our services to you.
The Counselling and Wellbeing Service is committed to providing an effective and high quality service. To help us achieve this we use measures such as surveys and collect feedback via evaluation activities. Participation in evaluation and outcome activities is always confidential and entirely voluntary.
Please note that Student Services can not provide technical support.