If your web browser's language/locale isn't set to an "English (Australia)" or can't be set to an English (Australia)" then this may occur. This behaviour has been observed on Google Chrome and Mozilla Firefox browsers. You may be able to change your web browser's language/locale to "English (Australia)", clear your cache and restart your browser if you want to fix this (on Google Chrome but not Firefox). However, if not, be aware that the number is actually correct, just the currency is incorrect.
You will need to log a job through the IT Service Centre for Printing Services to investigate.
The maximum limit is $50 using the myPrint portal. There is no set limit on the Red Kiosks.
You can top up your account through the myPrint portal. See How to top up your account
Refunds take up to 5 days to be processed. Refunds are only available for jobs that did not print or printed incorrectly. If you have additional credit you no longer need, you can transfer it to another student. See How to transfer funds to another account
No, if you already have it installed you won't need to install it again.
Print jobs are only kept in the system for 8 hours. If they are not printed after this time they expire from the system and need to be reprinted.
1. Login to myPrint > click Transaction History
2. If it says "Filter On" then only filtered transactions are displayed. To remove the filter > click Filter On > then Clear to clear the date filter
You will need to log in to the myPrint portal and Change Details. Your PIN must be numerical and at least 4 digits long (eg. 1234). See How to setup and reset your PIN
NOTE: Changes to your PIN may take up to five minutes to be applied.
Costs vary depending on the type of print or copy job. See Costs for more details.
Login to myPrint and click Recent Print Jobs.
NOTE: If it says "Filter On" then only filtered transactions are displayed. To remove the filter, click "Filter On" and then "Clear" to clear the date filter.
Possible causes for this are that your Credit Card type, Credit Card number, expiry date, CVN (Card Verification Number) have been entered incorrectly. Other possibilities are that the bank declined based on location or the bank's fraud rules. It's suggested you double-check the details being entered are correct and if they are to contact your bank to check why it has been declined.
This is usually due to duplex printing. For example if you print a 15 page duplex job, you will have one cost entry for 14 duplex pages and 1 entry for 1 single page.
Log a job through the IT Service Centre for Printing Services to investigate.
Ensure you are logging in using your Griffith Snumber and myPrint PIN (not password). You can reset your PIN through the myPrint portal. See How to setup and reset your pin
Once you have logged in using your Griffith sNumber and myPrint PIN, the balance will show in the top right corner as Credit
Log on to https://myprint.griffith.edu.au/ , click "Transaction History", filter the results as necessary and scroll down and click one of the Export options (PDF, HTML, CSV)
No, printing is only available for Griffith staff and students.
No. If your job has failed, you will need to request a refund and reprint the job.
This error message is caused by your print job trying to authenticate with the wrong username and password (either because it tried another saved password or because it was entered incorrectly). Click the retry (retry button) and enter your Griffith sNumber (with the 's' in front of it) and your Griffith password, (you may also like to check the "remember this password in my keychain" checkbox) and click "OK". If it still doesn't work after doing this, cancel the print jobs and try resending them.
If you are still having problems, contact the IT Service Centre
The maximum file size you can print is 4GB.
Emails usually take up to 5 minutes to be sent, however, sometimes they can take up to 30 minutes depending on the file size. Our email system has a file size limit of 20MB for attachments. Once your email has been successfully sent it will appear in your "Recent Print Jobs" in myPrint.
If you are experiencing longer delays, contact the IT Service Centre to log a job.
1. Login to myPrint > click Jobs Pending Release
2. Click Cancel on the print job you want to cancel.
Print jobs that aren't printed within 8 hours will automatically be removed from the print queue.
1. Login to the printer with your sNumber and PIN > tap Log in
2. Tap Print Release icon
3. Select the print job/s you want to cancel > tap Trash icon
Printing directly from USB drives to the printer is disabled for security reasons (to avoid viruses). You can plug your USB drive into a student computer and print from there.