About the service

Assistance with connection to Griffith systems from off campus, this service allows access to restricted services such as library resources, and files on the G and H drives.

This service is available to

All Griffith staff, students and community.

What can I expect?

Service Includes:

Service Excludes:

  • Internet provider faults and issues
  • Hardware maintenance
  • Unsupported devices

Service Availability

Trimester 1 and 2:

Monday to Thursday

7am to 10pm

Friday

7am to 6.30pm

Saturday, Sunday and most public holidays

10am to 5pm

ANZAC Day: 12pm - 5pm

Closed for Easter: 9 April to 13 April 2020 inclusive.

Trimester 3:

Monday to Thursday

7am to 9pm

Friday

7am to 6.30pm

Saturday, Sunday and most public holidays

10am to 5pm

Student vacation:

Monday to Thursday

7:30am to 7pm

Friday

7:30am to 6pm

Saturday, Sunday and most public holidays

1pm to 5pm

Closed: Christmas Day, Boxing Day and New Year's Day.

29 December to 31 December 2020 inclusive: 7:30am to 6pm

For students on alternative calendars such as QCGU, 6 week (accelerated online), medicine, dentistry, midwifery and nursing, please reference the trimester calendar for our service hours.

IT Service Status: official communications on current system outages, planned outages or upgrades and other important information relating to Griffith IT Services.

Trimester breaks:

Telephone support available: Monday to Thursday 7.30am to 7pm | Friday: 7.30am to 6pm | Saturday, Sunday and public holidays 1 - 5pm.

For students on alternative calendars such as QCGU, 6 week (accelerated online), medicine, dentistry, midwifery and nursing, please reference the trimester calendar for our service hours.

IT Service Status: official communications on current system outages, planned outages or upgrades and other important information relating to Griffith IT Services.

Cost

There is no cost associated with the use of this service.

How do I get this service?

Feedback

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