About the service

This service supplies quotes for standard and non-standard computer hardware, the wiping of hard drives, and the decommissioning of computer desktops and laptops.

This service is available to

All Griffith staff, students and community.

What can I expect?

Service Includes:

  • Provide quotes for computer equipment
  • Provide advice on how to order computer equipment
  • Assistance with Software Services ‘Shopping Cart', Asset Disposal Application and the ITS Web Site for the Computer Retirement Process
  • Provide advice on the computer equipment decommissioning process
  • Updates to the Configuration Item record for the computer in the Service Desk Tool

Service Excludes:

  • Purchasing
  • Training
  • Handling of equipment

Service Availability

Trimester 1 and 2:

Telephone support available: Monday to Thursday: 7am to 10pm | Friday: 7am to 6.30pm | Saturday, Sunday and most public holidays 10am to 5pm. ANZAC Day 12pm - 5pm.

Closed for Easter: 9 April to 13 April 2020 inclusive.

Trimester 3:

Telephone support available: Monday to Thursday: 7am to 9pm | Friday: 7am to 6.30pm | Saturday, Sunday and most public holidays 10am to 5pm.

Closed: Christmas Day, Boxing Day and New Year's Day.

Between trimesters:

Telephone support available: Monday to Thursday 7.30am to 7pm | Friday: 7.30am to 6pm | Saturday, Sunday and public holidays 1 - 5pm.

For students on alternative calendars such as QCGU, 6 week (accelerated online), medicine, dentistry, midwifery and nursing, please reference the trimester calendar for our service hours.

IT Service Status: official communications on current system outages, planned outages or upgrades and other important information relating to Griffith IT Services.

Cost

There is no cost associated with the use of this service.

How do I get this service?

Feedback

We'd love to hear what you think of our services

Search the DS Service catalogue