About the service

The primary goal of incident co-ordination is to restore normal services as quickly as possible and thus minimize the impact on the business operations, ensuring that the best possible levels of service quality and availability are maintained.

This service is available to

All Griffith staff, students and community.

What can I expect?

Service Includes:

  • Logging incidents
  • Assessing impact and urgency of incident
  • Advising second tier teams directly of priority 1 & 2 incidents
  • Advising and updating customers via pre-recorded phone messages and verbally as required
  • Updating the IT Service Delivery Director of critical incident's impact and progress

Service Excludes:

  • Resolving critical incidents

Service Availability

Trimester 1 and 2:

Telephone support available: Monday to Thursday: 7am to 10pm | Friday: 7am to 6.30pm | Saturday, Sunday and most public holidays 10am to 5pm. ANZAC Day 12pm - 5pm.

Closed for Easter: 9 April to 13 April 2020 inclusive.

Trimester 3:

Telephone support available: Monday to Thursday: 7am to 9pm | Friday: 7am to 6.30pm | Saturday, Sunday and most public holidays 10am to 5pm.

Closed: Christmas Day, Boxing Day and New Year's Day.

Between trimesters:

Telephone support available: Monday to Thursday 7.30am to 7pm | Friday: 7.30am to 6pm | Saturday, Sunday and public holidays 1 - 5pm.

For students on alternative calendars such as QCGU, 6 week (accelerated online), medicine, dentistry, midwifery and nursing, please reference the trimester calendar for our service hours.

IT Service Status: official communications on current system outages, planned outages or upgrades and other important information relating to Griffith IT Services.

Cost

There is no cost associated with the use of this service.

How do I get this service?

Feedback

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