About the service

Assistance with connection to Griffith systems from off campus, this service allows access to restricted services such as library resources, and files on the G and H drives.

This service is available to

All Griffith staff, students and community.

What can I expect?

Service Includes:

Service Excludes:

  • Internet provider faults and issues
  • Hardware maintenance
  • Unsupported devices

Service Availability

Trimester 1 and 2: Telephone and chat support available: Monday to Thursday: 7am to 10pm | Friday: 7am to 6.30pm | Saturday, Sunday and most public holidays 10am to 5pm. ANZAC Day 12pm - 5pm.

Closed: Good Friday and Easter Sunday.

Trimester 3: Telephone and chat support available: Monday to Thursday: 7am to 9pm | Friday: 7am to 6.30pm | Saturday, Sunday and most public holidays 10am to 5pm.

Closed: Christmas Day, Boxing Day and New Year's Day. Open: 8am to 5pm on  27, 30 and 31 December. Christmas Eve (24 Dec) closing at 5pm.

Between trimesters: Monday to Thursday 7.30am to 7pm | Friday: 7.30am to 6pm | Saturday, Sunday and public holidays 1 - 5pm.

For students in alternative Calendars such as QCGU, 6 week (accelerated online), medicine, dentistry, midwifery and nursing, please reference the trimester calendar to understand our service hours relative to your needs.

Cost

There is no cost associated with the use of this service.

How do I get this service?

Feedback

We are very interested in hearing what you think of our services

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