A separate order form is required for each catered location and each time of service. Please remember to include your complete menu selection and timeline for catering.
A total minimum spend of $50.00 (excluding GST) per delivery is required.
It is a requirement that catering orders be received by Catering@Griffith no later than the scheduled times below to allow for ordering and processing of your catering needs.
- Monday catering: due previous Wednesday by 12.00noon
- Tuesday catering: due previous Thursday by 12.00noon
- Wednesday catering: due previous Friday by 12.00noon
- Thursday catering: due Monday of that week by 12.00noon
- Friday catering: due Tuesday of that week by 12.00noon
- Weekend catering: due Wednesday of that week by 12.00noon
Catering orders placed after these times may incur a late booking fee of 15% or $20.00 whichever is greater.
Final Attendee Numbers and Changes to Orders
When placing a catering request please realistically estimate the number of attendees you anticipate will attend your function. Final attendee numbers must be advised by email to email@example.com as per the table above. Invoicing/charging will be based on this final number, regardless of turnout, unless the number increases.
Every effort will be made to facilitate any changes required to your catering order after the times tabled above, however, some changes may be subject to a processing fee of $20 per change.
Special Dietary Requirements
We understand the importance of catering for specialised dietary needs. Our menu has options of vegetarian, vegan, diabetic, lactose free, gluten free, low GI, yeast free, dairy free, Halal and kosher. We can tailor our menu to most dietary requirements, if catering orders are confirmed within the above timelines.
Catering requests cancelled with less than 72 hours notice of the catering order may incur a cancellation fee of 15% of the catering order or $20.00 whichever is greater. Less than 48 hours notice will incur a cancellation fee of 50% of the catering order or $30.00 whichever is greater. Less than 24 hours notice will result in a cancellation fee of 100% of the catering order.
Confirmation and Quotes
Catering@Griffith will hold a tentative booking up to three full working days prior to a function, at which time your confirmation is required. Late booking fees may be payable if confirmation is received less than three full working days notice.
Please inform Catering@Griffith of your intentions to accept/decline a quote as soon as possible. A catering request will not be considered to be confirmed until the relevant payment method, of speedtype/account code for internal clients or invoicing address and ABN for external clients, is provided.
A confirmation email will be sent to you once your catering request has been processed. Please check all details of the event order accompanying the confirmation email and contact the Catering@Griffith office as soon as possible with any errors or changes. The onus to check event orders and contact Catering@Griffith lies with you, as the person who placed the catering request. If errors are not reported to Catering@Griffith and confirmation received before the event start date then we hold no responsibility for any mistakes made. It is advised that you provide an alternative contact if you are aware you will be on leave before your event start date.
Catering@Griffith is not responsible for the booking of rooms/venues. Clients should arrange room bookings, through the Griffith University room booking system, prior to placing a catering request. Phone (07) 3735 6699.
Product Availability and Prices
Due to product availability, quality and unforeseen market price fluctuations, prices are subject to change without notice. However, once an order has been confirmed by the Catering@Griffith office pricing is guaranteed.
We will make every effort to provide the exact product ordered, however, product availability and/or product quality may affect this at times. Where possible our sales staff will notify the client in advance of any necessary menu substitutions.
Catering@Griffith reserves the right to decline its services to any function that is not confirmed.
We include delivery for our catering orders between the hours of 8am and 5pm for all requested orders, located on Griffith University's Nathan, Mt Gravatt, Logan, Gold Coast and Southbank Campuses.
Additional or non-prearranged deliveries to on-campus functions will be charged at $30 per delivery. Charges for deliveries out of hours or to off-campus addresses will be determined on the individual catering order and also dependant on the location and parking access.
Catering@Griffith can only provide drinks and tablecloths on consumption for function groups larger than 25 persons and where those functions are staffed. All other functions must specify their exact requirements when placing a catering request.
Commitment to Food safety
The management of Griffith Food, as 'Gold Licence Caterers', take all reasonable precautions to fulfil our 'due diligence' responsibilities of providing safe food to our customers. Catering@Griffith operates under a Food Safety Program, which ensures that each process step is systematically analysed. Potential problems are identified and sufficient controls are put in place to reduce or eliminate risks.
Catering@Griffith will not be held liable for the health and safety of our customers for any food removed from the venue or consumed more than sixty minutes after the specified service time.
Breakages and Loss
Clients are responsible for any costs associated with loss, theft, damage or breakages of Catering@Griffith equipment on loan and in use at functions. This includes the removal of catering equipment from the event room. Loss, theft, damages and breakages will be chargeable to the client for full replacement value.
Please discuss with our staff any of your equipment requirements, eg; tables, tablecloths, napkins etc; and they will do their best to accommodate your needs.
Staffing for most functions between the hours of 9am and 4pm Monday to Friday will be inclusive of the catering order. Additional staff and staff for weekends, out of hours and larger functions will be quoted as per the requirements set by the Functions Manager charged at the rates listed below. Staffing rates are based on a minimum charge of two hours per person. For quotation purposes staffing hours should be considered as an estimation. Final hours will be added to the final invoice based on your actual function requirements.
Staffed functions attract the following additional charges:
- Monday to Friday - $30 per hour per additional staff member
- Saturday - $39 per hour per staff member
- Sunday - $45 per hour per staff member
Minimum number of attendees required for booking conference packages is 15 unless otherwise stated.
All prices included in our menu are GST exclusive. Internal Griffith University functions attract no GST. External functions will be charged an additional 10% of the menu price.
Payment Of Accounts
Please ensure all relevant account codes are completed on the catering request form when placing order. Authorising Name, Account Code (eg 3161, 3162 or 3163), Speedtype and class.
Payment may be made by B Pay, Credit Card, Cheque, or EFT. Following Credit Cards are accepted; Master Card, Visa, and American Express. Please make cheques payable to Griffith University. Please note that GST applies to external clientele. (Menu prices are GST exclusive). We reserve the right to request a deposit.
Functions Manager: 07 3735 3542
Functions Administration: 07 3735 5281