On completion of this module, University staff will be able to capture and appropriately manage email messages generated as a result of business activities.

To achieve this aim you will be able to:

• identify who should capture an email message;
• identify a public record as an email message resulting from a business transaction;
• identify file references to be included in the message;
• identify methods of capturing the email message in the University's corporate records system;
• identify which parts of the email message should be captured;
• identify the process for disposal or deletion of email messages;
• identify security issues relating to email messages; and
• understand how your role as a user fits into the email messaging system.