Bachelor of Management, Master of Science, PhD in Hospitality Administration
Lecturer, Griffith Business School
Contact details for Dr Emily Ma
Emily Ma is a lecturer in the department of Tourism, Leisure, Hotel and Sport Management at Griffith University. As an early career researcher, she has been actively involved in academic research and teaching. Her research interests include Organizational Citizenship Behavior in hospitality organizations, Service Quality, Hotel and Restaurant Management and Cross-cultural studies in hospitality and tourism. She has published papers in top-tier journals including International Journal of Hospitality Management and Tourism Analysis and presented research papers at various international conferences. She is the ad-hoc reviewer for several top-tier hospitality and tourism journals and she is also on the editorial board of Asia-Pacific Journal of Innovation in Hospitality and Tourism. Her teaching is mainly in the hospitality field, including Rooms Division Management, International Food and Beverage Management and Service Operation Management.
Her educational qualifications include a PhD in Hospitality Administration in 2010 from Oklahoma State University, USA, a Master’s degree in 2006 from the Hong Kong Polytechnic University with a specialization in MICE and a Bachelor degree in Tourism Management from Zhejiiang University, China.