Griffith University

B Commerce, PhD

Research Fellow, Griffith Business School

Contact details for Dr Keith Townsend¹

Research expertise

• High Performance Workplaces
• Working Time/Work-Life Balance
• Employee Misbehaviour and Resistance

Publications

Books

• Wilkinson, A and Townsend, K., (2011) The Future of Employment Relations: New Paradigms, New Approaches, Palgrave Macmillan, London (in preparation).
• Townsend, K., and Wilkinson, A., (2010) Research Handbook on Work and Employment Relations, Edward Elgar, Cheltenham, (in preparation)
• Townsend, K., and Burgess, J., (Eds) (2009) Madness in the Method: Research Stories you Won?t Find in a Textbook, Chandos Publishing, Oxford (accepted for publication, November 2007)
  

Research Monographs

• Townsend, K., Russell, R., Peetz, D., Houghton, C., Allan, C., Fox, A., (2003) Working Time Transformations and Effects, Queensland Department of Industrial Relations, Brisbane.

Edited conference proceedings

• Townsend, K., and Ryan. N, Proceedings of the Work, Industrial Relations and Popular Culture Conference, Tweed Heads, September 2007. 
• Townsend, K., and Peetz, D., Proceedings of the Work, Industrial Relations and Popular Culture Conference, Brisbane, September 2006. 
• Peter Ross, Mick Lyons, Cameron Allan and Keith Townsend (Editors) - Employment Relations Theory, Strategy and Practice: The Challenges for the 21st Century, Proceedings of the 10th Annual Conference of the International Employment Relations Association (IERA), Gold Coast, July 2002.

Journal Special Issue Editor

• Townsend, K, Wilkinson, A., and Bartram, T., (2011) Human Resource Strategies in Australian Hospitals, Asia Pacific Journal of Human Resource Management (in preparation). (ERA Ranking B)
• Wilkinson, A., Townsend, K., and Marchington, M., (2010) Human Resource Management in Hospital networks Human Resource Management Journal (in preparation). (ERA Ranking A)

Articles: refereed journals

• Townsend, K., Wilkinson, A., Bamber, G., and Allan, C., ‘Mixed Signals in Human Resources Management: The HRM Role of Hospital Line Managers’, Human Resource Management Journal, Accepted February 2011.
• Wigblad, R., Hassen, M., Townsend, K., and Lewer, J., (2012) ‘Closedowns and the End of Restricted Work Practices’ Personnel Review, 41 (4)
• Townsend, K., Bartram, T., and Wilkinson, A., (2011) ‘Lifting the Standards of Practice and Research: Hospitals and HRM in the Asia Pacific’, Asia Pacific Journal of Human Resources, 49, (2)
  
• Townsend, K., Allan, C., Wilkinson, A., and Bamber, G., (2011) ‘All We Need is a Miracle: Using a Solution-Based Approach to HRM in Australian Hospitals’ Asia Pacific Journal of Human Resources, 49, (2),
  
• Townsend, K., Lingard, H., Bradley, L., and Brown, K. (2011) ‘Working Time Alterations in the Australian Construction Industry’ Personnel Review, 40, (1).
  
• Townsend, K., Wilkinson, A., Allan, C., and Bamber, G., (2011) ‘Accidental, Unprepared and Unsupported: The Ward Manager’s journey’.  International Journal of Human Resource Management
• Townsend, K., and Wilkinson, A., (2010) ‘Managing Under Pressure: HRM in Hospitals” Human Resource Management Journal, 20(4): 332-338
  
• Townsend, K., Lingard, H., Bradley, L., and Brown, K. (2011) ‘Working Time Alterations in the Australian Construction Industry’ Personnel Review, 40, (1). (ERA Ranking B)
• Townsend, K., Wilkinson, A., Allan, C., and Bamber, G., ‘Accidental, Unprepared and Unsupported: The Ward Manager’s journey’.  Accepted for International Journal of Human Resource Management, March 2010. (ERA Ranking A)
• Bradley, L., Brown, K., Lingard, H., and Townsend, K., and Bailey, C., ‘Talking the Talk and Walking the Walk: How managers can influence employee’s work-life balance in a construction project’ International Journal of Managing Projects in Business, 3, 4: TBC (No ERA Ranking)
• Brown, K., Bradley, L., Lingard, H., Townsend, K., and Ling, S., (2010) ‘Working Time Arrangements and Recreation: Making Time for Weekends when Working Long Hours’, accepted for a Special Issue of the Australian Bulletin of Labour, February 2010. (ERA Ranking C)
• Brown, K., Ling, S., Bradley, L., Lingard, H., and Townsend, K., (2010) ‘Labouring for Leisure? Achieving Work-life Balance through Compressed Working Weeks’, Annals of Leisure Research, accepted, January 2010. (ERA Ranking B)
• Bailey, J., Townsend, K., and Luck, E., (2009) ‘ImageChoices: Marketing WorkChoices in the Mainstream Media’ Work, Employment and Society, 23 (2): 285-304.  (ERA Ranking A)
  
• Lingard, H., Townsend, K., Bradley, L., and Brown, K., (2008) `Alternative Work Schedule Interventions in the Australian Construction Industry: a comparative case study analysis? Submitted to Construction Management and Economics, forthcoming.
• Townsend, K., McDonald, P., `The Influence of Recruitment and Teams on Counter-Productive Behaviours: An Australian Case Study? International Journal of Organisational Behaviour, accepted July 2008.
• Townsend, K., McDonald, P., and Esders, L., (2008) `How Political, Satirical Cartoons illustrate Australia?s WorkChoices debate?, Australian Review of Public Affairs, August, http://www.australianreview.net/.
• Charles, M., and Townsend, K., `Full Metal Jarhead: Shifting the Horizon of Expectation?, Journal of Popular Culture, accepted January 2007.
• O?Brien, M., Valadkhani, A., and Townsend, K., (2008), `The Australian Labour Market in 2007? Journal of Industrial Relations, 50 (3), 383-398.
• Townsend, K., and Charles, M., (2008) `Jarhead, Deskilling and the Military: Potential Implications for the Australian Defence Force?, Australian Bulletin of Labour, 34 (1), 64-78.
• Townsend, K., (2008) `Do Production Employees Engage in Emotional Labour?? Journal of Industrial Relations, 50 (1), 175-180. 
• van den Broek, D., Barnes, A., and Townsend, K., (2008) `Teaming Up: Teams and Team Sharing in Call Centres? Journal of Industrial Relations, 50 (2), 257-269.
• Townsend, K., (2007) `Scratching the Shiny Surface of New Workplaces: A Note on Methodology?  Employment Relations Record, 7 (1), 11-24.
• Lingard, H., Brown, K., Bradley, L., Bailey, C., and Townsend, K., (2007) `Improving employees? work-life balance in the construction industry: A project alliance case study? Journal of Construction Engineering and Management, 133 (10), 807-815.
• Bailey, J., Oliver, D., and Townsend, K., (2007) `Redesigning a Capstone Course in an Undergraduate Business Major? Journal of Management and Organization, 13 (1), 65-80.
• Townsend, K., (2007) `Who has Control in Teams without Teamwork?? Industrial and Economic Democracy, 28 (4), 622-649.
• Townsend, K., (2007) `Recruitment, Training and Turnover: Another Call Centre Paradox? Personnel Review, 36 (3), 476-490.
• *this article is ranked 6th in the Personnel Review?s Top 20 Articles by immediate impact.
• Batchelor, L., and Townsend, K., (2006) `A Modern Contested Terrain: Mobile Phones at Work? Employment Relations Record, 6 (1), 64-72.
• Townsend, K., and Batchelor, L., (2005) `Managing Mobile Phones: A Work/Non-Work Collision in Small Business?, New Technology, Work and Employment, 20 (3), 259-267.
• Townsend, K., (2005) `Considering Progress in an Australian Greenfield Site? International Employment Relations Review, 11 (2), 79-96.
• Townsend, K., (2005) `Electronic Surveillance and Cohesive Teams: Room for Resistance in an Australian Call Centre? New Technology, Work and Employment, 20 (1), 47-59.
• Townsend, K., (2004) `Management Culture and Employee Resistance? Managing Leisure: An International Journal, 9 (1), 47-58.
• Townsend, K., (2004) `When the LOST found Teams: A consideration of Teams in the Individualised Call Centre Environment? Labour and Industry, 14 (3)111-126.
• Townsend, K., (2003) `Leisure at Work, Who can Resist? An Investigation into Workplace Resistance by Leisure Service Employees? Journal of Industrial Relations, 45 (4), 442-456.

• Peetz, D., Townsend, K., Russell, B., Houghton, C., Fox, A., and Allan, C., (2003) `Race Against Time: Extended Hours in Australia? Australian Bulletin of Labour, 29 (2), 126-142.

Book chapters  

• Kellner, A., Townsend, K., and Wilkinson, A., HR in Franchises Organisations, for Wilkinson, A and Townsend, K., (2011) The Future of Employment Relations: New Paradigms, New Approaches, Palgrave Macmillan, London.
  
• Townsend, K., and Richards, J., Re-examining Resistance and Misbehaviour for Wilkinson, A and Townsend, K., (2011) The Future of Employment Relations: New Paradigms, New Approaches, Palgrave Macmillan, London (in preparation).
• Townsend, K., and McDonald, P., (2009) `From Family-Friendly to Knowing your Boundaries: Life in and out of the Workplace? in Redman, T., and Wilkinson, A., (eds) Contemporary Human Resource Management 3rd Edition, Harlow, Financial Times/Prentice Hall (forthcoming).
• Townsend, K., and Burgess, J., (2009) `The Role of Serendipity and Flexibility in the Conduct of Social Science Research: Meeting the Unexpected? in Townsend, K., and Burgess, J., (Eds) Madness in the Method: Research Stories you Won?t Find in a Textbook, Chandos Publishing, Oxford (forthcoming).
• Townsend, K., Burgess, J., and Sappey, J., (2009) `What have we learnt from this Madness?? in Townsend, K., and Burgess, J., (Eds) Madness in the Method: Research Stories you Won?t Find in a Textbook, Chandos Publishing, Oxford (forthcoming).
• Price, R., and Townsend, K., (2009) `Investigating Work Through the Haze of Discontent: Smokers as a Data Source? in Townsend, K., and Burgess, J., (Eds) Madness in the Method: Research Stories you Won?t Find in a Textbook, Chandos Publishing, Oxford (forthcoming).
• McDonald, P., Townsend, K. and Waterhouse, J., (2009) `Gaining Agreement does not mean Gaining Access: The Complexities of Supported Research? in Townsend, K., and Burgess, J., (Eds) Madness in the Method: Research Stories you Won?t Find in a Textbook, Chandos Publishing, Oxford (forthcoming).
• Townsend, K., and Batchelor, L., (2008) `Freedom and Flexibility with a Ball and Chain? in D. Hislop (ed), Mobile Work/Technology: Changing Patterns of Spatial Mobility and Mobile Technology Use in Work, Routledge.
• Peetz, D., Townsend, K., Russell, B., and Allan, C., (2006) `Work Pressure, Fatiguing and Family in the Context of Increasing Working Hours? in P Askenazy, D Cartron, F de Coninck and M Gollac (Eds), Organisation et Intensite du Travail, Octares, Paris.
• Townsend, K., and Allan, C., (2005) `Flexibility at a Cost: Responding to a Skilled Labour Shortage? E. Willis, F. Young, and P. Stanton (eds) Health Care Reform and Industrial Change in Australia: Lessons, Challenges and Implications, Palgrave Macmillan.