IT support
Help
What is the service?
We are your first point of contact if you have questions or problems with any of the services provided by Information Services. Library and IT Help will help you with:
- Using the Library and its resources
- Access issues including resetting your password
- Getting connected to the University’s wireless service
- Resolving issues with the University’s computing and printing services
- Using the University’s learning management system, Learning@Griffith
As a student you can also help yourself by using the University’s Ask Us service. This service provides quick and accurate answers to many of the frequently asked questions about our services.
Can I use the service?
How do I access this service?
To contact Library and IT help:
Phone (Brisbane): 3735 5555 or extention 55555
Phone (Gold Coast): 5552 5555 or extention 25555
Email: ithelpdesk@griffith.edu.au
Visit: Your closest library
Online: Help form
You can follow the progress of your request by using the Service desk tool.
To contact EIS assist:
Phone: 3735-5544 or extention 55544
Email: eisassist@griffith.edu.au
Online: Help request
What can I expect?
We will respond to your phone call within 60 seconds 95% of the time.
We will respond to your email query within 48 hours of receipt of your query 95% of the time.
We will respond to your online request within 48 hours of receipt of your query 95% of the time.
We proactively seek your feedback and aim to have a greater than 85% satisfaction with our services.
The results of our latest survey are available for you to read at:
Do I need to pay?
Forms you may need to use to access this service
- Library and IT online help request form
- EIS-assist online help request form
Need further information?
Feedback
We are very interested in hearing what you think of our services. Please leave us your feedback
Desktop support
What is the service?
We provide on-campus desktop computing support to Griffith University staff and research postgraduates. We will:
- Install your new PC, laptop, printer or mobile device
- Install and configure new software
- Diagnose and resolve faults relating to both hardware and software
- Rebuild and migrate desktop systems
- Relocate your existing desktop
- Facilitate warranty repairs with vendors
- Advise on the purchase of new hardware and software
Can I use the service?
How do I access this service?
Please contact Library and IT Help to request this service or obtain a pin number for your Multi-Function Device.
Phone (Brisbane): 3735 5555 or extention 55555
Phone (Gold Coast): 5552 5555 or extention 25555
Email: ithelpdesk@griffith.edu.au
What can I expect?
We will install hardware and software within 5 working days of receiving the installation request 95% of the time.
We will resolve problems with supported software within 5 working days of receiving the request 95% of the time.
We will activate access to your printer or MFD within 5 working days of installation 95% of the time.
We proactively seek your feedback and aim to have a greater than 85% satisfaction with our services.
The results of our latest survey are available for you to read at:
Do I need to pay?
There are no charges for this service if you have a computer that is:
- A Griffith University asset and
- Purchased from a pre-qualified supplier, one of our preferred models and running University licensed software and
- In-warranty and
- Has the University Standard Operating Environment installed
There is a charge for supporting:
- Out of warranty or non-standard equipment
- Specialised software
- Element specific applications
- Local printers and other peripheral devices
Details of these and any other applicable charges are published in the University's Policy Library.
Forms you may need to use to access this service
Need further information?
Feedback
We are very interested in hearing what you think of our services. Please leave us your feedback
Email and calendar
What is the service?
This service provides you with a Griffith email account that includes:
- A personal mailbox with a substantial storage quota
- Personal address book
- Personal and group calendars
- Instant messaging
- Ability to share email and calendar with others
The student email service is for life.
Can I use the service?
How do I access this service?
Your email account is activated once you enrol as a student or accept an offer of employment at Griffith.
- Information about managing your student email account
- Information about managing your staff email account
As a staff member, you can connect to your email in a variety of ways including through your mobile device. To apply for the mobile service, first visit Mobilesync and then complete the Apply for Mobilesync form.
If you have any questions about the University's email service, please contact Library and IT Help:
Phone (Brisbane): 3735 5555 or extention 55555
Phone (Gold Coast): 5552 5555 or extention 25555
Email: ithelpdesk@griffith.edu.au
Online: Online help form
What can I expect?
The email service will be available 99.9% of the time (excluding scheduled maintenance windows).
We will resolve problems with your email account within 5 days of notification of the problem 95% of the time.
As a Griffith staff member, your email account will be activated within 24 hours of processing of your Acceptance of offer by the University’s HR Services.
We proactively seek your feedback and aim to have a greater than 85% satisfaction with our services.
The results of our latest survey are available for you to read at:
Do I need to pay?
There are no charges associated with using the Griffith email service.
Synchronisation with your mobile device may incur data costs charged by your phone service provider. For detailed information about the costs associated with accessing email through your mobile device, please visit Mobilesync.
Details of these and any other applicable charges are published in the University’s Policy Library.
Forms you may need to use to access this service
Need further information?
Self-help resources
Service wesitesFeedback
We are very interested in hearing what you think of our services. Please leave us your feedback
Electronic collaboration
What is the service?
We offer a range of tools that make it easy for Griffith staff and students to collaborate with colleagues and peers both within and external to the University. Tools include:
- Instant messaging (Google Talk for students and staff)
- Team places (QuickR is available to staff only)
- Blogs (Wordpress (staff), Google Blogs (students and staff))
- Wikis (staff only)
- Desktop videoconferencing (Google Talk for students and staff; SKYPE for staff)
- Room-based videoconferencing (staff only)
- Ability to create, share and edit documents, spreadsheets and presentations (Google Docs for students and staff)
For up-to-date information on what tools are available to staff, visit Team collaboration.
For up-to-date information on what tools are available to students, visit Student email support.
Can I use the service?
How do I access this service?
With so many tools on offer, it may be difficult to decide what tool best meets your needs. The following website may help make that decision easier:
- Which collaboration tool best suits my needs?
As a staff member you can apply for a new Team Place.
To enquire about setting-up a WordPress Blog or Wiki, please contact Application Development Consulting.
For more informating on using Skype (desktop videoconferencing) at Griffith, please read Using Skype at Griffith (PDF 195k).
To book a group videoconference, you first need to book a room through Room Bookings. You then need to book your videoconference using the online booking system.
Help in using the rich array of Google collaboration tools is available from Account information.
If you have any problems with using any of these tools, please contact Library and IT Help.
Phone (Brisbane): 3735 5555 or extention 55555
Phone (Gold Coast): 5552 5555 or extention 25555
Email: ithelpdesk@griffith.edu.au
Online: Online help form
What can I expect?
Collaboration tools will be available 99.9% of the time (excluding scheduled maintenance windows).
We will resolve problems with blogs, team places and wikis within 5 days of notification of the problem 95% of the time.
We will ensure that group videoconferencing failure rates are less than 2% of total meetings using videoconferencing equipment.
We proactively seek your feedback and aim to have a greater than 85% satisfaction with our services.
The results of our latest survey are available for you to read at:
Do I need to pay?
As a student, there are no charges associated with using the Google suite of collaboration tools.
As a staff member, there are no charges with setting up and maintaining a Team Place or Lotus Notes Blog. However, there are costs associated with establishing and maintaining a WordPress Blog or Wiki. For information on these costs, please contact Application Development Consulting.
There are Videoconferencing costs associated with setting up and supporting videoconferences.
Details of these and any other applicable charges are published in the University’s Policy Library.
Forms you may need to use to access this service
Need further information?
Google tools
Griffith supplied collaboration tools Mobile technologiesFeedback
We are very interested in hearing what you think of our services. Please leave us your feedback
Purchasing software
What is the service?
We provide software purchasing and license management services to the Griffith community. We will:
- Purchase software licenses
- Assist with software contracts
- Advice on software license options
Can I use the service?
How do I access this service?
If you know what software you wish to purchase, you can initiate the purchasing process by using the Software Services Shopping Cart.
You can also download free software for use on your own computer by using the Download Mirror.
Before downloading this software for use on your own computer, you may be required to complete the relevant home use form.
Please contact Library and IT Help if you have any questions in relation to purchasing software at Griffith.
Phone (Brisbane): 3735 5555 or extention 55555
Phone (Gold Coast): 5552 5555 or extention 25555
Email: ithelpdesk@griffith.edu.au
What can I expect?
We will install in-stock software within 5 working days of receiving the installation request 95% of the time.
We will resolve licensing problems with supported software within 5 working days of receiving the request 95% of the time.
We proactively seek your feedback and aim to have a greater than 85% satisfaction with our services.
The results of our latest survey are available for you to read at:
Do I need to pay?
Forms you may need to use to access this service
- Relevant home use form.
Need further information?
Feedback
We are very interested in hearing what you think of our services. Please leave us your feedback
Web publishing and social media
What is the service?
We provide web services to the Griffith University community. We can help you with:
- Developing your website including design, navigation, multiple browser support and mobile device compatibility.
- Gathering information to inform website design and measure website performance.
- Training in writing for the web and web publishing.
- Developing web-based applications to support university activities.
For the latest information on our services, visit the Web Publishing blog or look up our training schedule on the Web Publishing website.
Can I use the service?
How do I access this service?
Visit the Web Publishing website to access guidelines and templates and book your training session.
Or contact Library and IT help:
Phone (Brisbane): 375 5555 or extention 55555
Phone (Gold Coast): 5552 5555 or extention 25555
Email: ithelpdesk@griffith.edu.au
Online: Request formWhat can I expect?
The corporate website is available 99.9% of the time excluding scheduled maintenance windows.
We will respond to your email query within 48 hours of receipt of your query 95% of the time.
We will respond to your online request within 48 hours of receipt of your query 95% of the time.
We proactively seek your feedback and aim to have a greater than 85% satisfaction with our services.
Do I need to pay?
Forms you may need to use to access this service
Need further information?
Feedback
We are very interested in hearing what you think of our services. Please leave us your feedback
Print services
What is the service?
We provide commercial printing services to the Griffith University community. We offer:
- High speed black and white digital printing
- Colour digital printing
- Large format poster printing
- CD and DVD duplication and printing
- Document binding
- Folding / stitching
- Laminating
- Large range of coloured and specialty papers
- Daily pick-up and delivery service
- Provision and support of Multi-function devices
Can I use the service?
How do I access this service?
To place a print order, simply log-in to the University’s online ordering system, Printer Face.
If you have any questions about this service, please contact the Printing Service directly at:
General Enquiries Email
Gold Coast
uniprintgc@griffith.edu.au
Nathan
uniprintn@griffith.edu.au
General Enquiries Phone
Gold Coast
(07) 5552 8205
+61 7 5552 8205
Nathan
(07) 3735 7243
+61 7 3735 7243
What can I expect?
We guarantee the following turnaround times for the services we deliver:
- Standard printing, 2 clear working days.
- Printing or copying with finishing / binding, 3-5 working days
- Binding only, 2 working days
- Letterhead, 5 working days
- With compliments slips, 2 working days
- Business cards, 7-10 working days
- Quotes, 1 day