Getting Connected
Account creation
- Request an account to be established
- Changing your password
- Additional storage quota - file storage
- Account queries
What is the service?
Your computer accounts provide you with access to the various information technology enabled services at the University.
Many of these accounts are created automatically when you become a member of the Griffith community as a student or staff member:
- Internet access account gives you access to the Internet
- Learning@Griffith account gives you access to the University's online learning resources and tools
- Griffith portal account gives you access to the University’s intranet. Most administrative processes are performed from within the Portal, e.g. completing a purchase request
- Student email account gives you access to your University email account
- Student file and print gives you wireless access, access to learning centres and computer laboratories and the student printing services
The following accounts are created manually and you will need to complete the relevant form to activate your account:
Staff file and print (G:drive access only)
Overseas access using iPass
In order to use our online facilities, you must first accept our code of practice. Before using the facilities, please ensure you read the Information Technology Resources Code of Practice.
Can I use the service?
How do I access this service?
Access to all your computing accounts is gained by using your username - your staff or student number (snumber) - and password.
To reset or change your password, you will need to login to the Password change application. Visit the Password website for information on password security and password changes.
Please contact Library and IT Help if you have any questions in relation to managing your accounts at Griffith.
Phone (Brisbane): 3735 5555 or extention 55555
Phone (Gold Coast): 5552-5555 or extention 25555
Email: ithelpdesk@griffith.edu.au
What can I expect?
As a student, you will have access to the University’s major systems once you have been admitted to your study program 95% of the time.
As a Griffith staff member, you will have access to the University’s major systems within 24 hours of completion of the recruitment process 95% of the time.
Do I need to pay?
There are no costs associated with providing you with access to the University’s major systems. However, as a student there may be costs associated with increasing your Internet quota. You can pay to increase your quota at any campus library by completing the Purchase Internet Quota Form.
Details of other applicable charges are published in the University’s Policy Library.
Forms you may need to use to access this service
Need further information?
Feedback
We are very interested in hearing what you think of our services. Please leave us your feedback
Access to the network
- Access to the Internet
- Wireless access
- Remote access to University systems and resources
- Visitor access to the Griffith network
- Purchase additional internet quota for students
- Install a data point upon request
- Report connectivity problems
What is the service?
This service provides you with high-speed access to the Griffith network and the Internet from on-campus. You can share information electronically with your colleagues and peers in a secure environment; you can also access and download resources from across the Internet using either the wired or wireless service.
You can also connect to the Griffith network and Internet from off-campus You can then securely access resources from off-campus using a variety of tools such as the Virtual Private Network.
If you’re a visitor to the University, you can connect to the Internet using the eduroam service.
Can I use the service?
How do I access this service?
You have automatic access to the Griffith network once you join the Griffith community as either a staff member or student. If you encounter problems with the service or have any questions please contact Library and IT Help to request this service:
Phone (Brisbane): 3735–5555 or extention 55555
Phone (Gold Coast): 5552-5555 or extention 25555
Email: ithelpdesk@griffith.edu.au
What can I expect?
Access to the network will be available 99% of the time (excluding scheduled maintenance windows)
We will activate a new port within 5 days of receipt of the request 99% of the time.
We will resolve problems with your network connections within 5 working days of receiving the request 95% of the time
We proactively seek your feedback and aim to have a greater than 85% satisfaction with our services.
Do I need to pay?
As a Griffith staff member you have unlimited free access to the Griffith network for teaching and research purposes. The costs associated with providing this service are recouped from your department or school.
As a student, you receive a monthly quota which allows you to access the Internet as part of your studies. If you use more than your allocated quota you can continue to access the Internet at a slowed speed, or you can pay to increase your quota at any campus library by completing the Purchase Internet Quota Form (PDF 95k).
As a casual staff member, you receive a monthly quota to be used for teaching and research purposes. If you use more than your allocated quota you can continue to access the Internet at a slowed speed, or you can pay to increase your quota by emailing internet-access@griffith.edu.au.
You can check your Internet usage at any time by accessing the My account application.
Details of other applicable charges are published in the University’s Policy Library.
Forms you may need to use to access this service
Need further information?
Feedback
We are very interested in hearing what you think of our services. Please leave us your feedback
Phone services
- Request a new phone (desktop and mobile)
- Request a phone to be moved or changed
- Voicemail advice or assistance
- Synchronise email and calendar to my SmartPhone
- Phone directory changes and/or updates
- Report phone problems
- Billing queries
- Organising a teleconference
What is the service?
We provide phone installation, maintenance and support services to the University. We will:
- Purchase and install your new desk phone
- Purchase and configure your mobile device (including SIM cards)
- Relocate existing phone extensions
- Configure your voicemail and provide ongoing support for this service
- Provide training and support for your desk phone and supported mobile devices
- Set-up and configure University Call Centres and provide ongoing support
We will also help with setting-up your teleconference and provide support as required.
Can I use the service?
How do I access this service?
The Switchboard is your first point of call to:
- Report telephone and voicemail faults
- Make long distance calls
- Update the University phone book.
Phone: 3735 711 or extention 9
Email: switch@griffith.edu.au
Please contact Library and IT Help with any other queries:
Phone (Brisbane): 3735 5555 or extention 555555
Phone (Gold Coast): 5552 5555 or extention 25555 (Gold Coast)
Email: ithelpdesk@griffith.edu.au
What can I expect?
We will install a new landline within 4 working days of receiving the installation request 95% of the time.
We will relocate an existing extension within 4 working days of receiving the relocation request 95% of the time.
We will resolve any faults with your desk phone within 5 working days of receipt of the problem 95% of the time.
We will purchase, configure and supply mobile devices within 5 working days of receipt of the request 95% of the time and provided the required device is immediately available from the vendor.
We proactively seek your feedback and aim to have a greater than 85% satisfaction with our services.
Do I need to pay?
Forms you may need to use to access this service
Need further information?
Feedback
We are very interested in hearing what you think of our services. Please leave us your feedback